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Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..

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Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..

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Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-22 02:18:40
Model: Archer MR600  
Hardware Version: V1
Firmware Version: Firmware Version:1.1.0 0.9.1 v0001.0 Build 200417 Rel.75138n

Hi,

 

I bought this TP link Archer MR 600 Yesterday. The Problem is only Band 3 is working fine in 4G on jio.  By default its connecting to band 40 and while its in band 40 the internet status was diconnected. I have checked with airtel and Jio. In my mobile am getting 4g + for airtel with full signal in the same place i have kept the router and checked, but some times the 4g + is coming and its going.. while in 4g+ the internet was working fine. Then i updated the firmware to beta and i choose band 3 in band selection then the internet was working for me with airtel and jio. If its in band 40 the internet is not working.. 

 

Could you help on this please? 

 

Regards,

Suriya Ambikapathi

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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-25 03:51:01

@Suriya 

Good day.

Thank you very much for your time and patience.

Are you trying to say that, LET service provider supported both band 3 and band 40, but for the Archer MR600, it could only get internet service on band 3, not band 40?

Did your service provider support 2CA? if yes, how about choose band 3+band 40 at the same time to see what happened?

 

By the way, have you ever checked if the same sim card inserted on the mobile phone, which band is it on the smartphone?

Thank you very much.

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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-25 04:01:01

@Suriya Hi,

 

I have checked with Jio and Airtel which is supporting 2 CA. I checked the combination of Band 3 + and Band 40 and Band 3 and Band 5. The result is if i choose Band 3 + Band 40 the internet is diconnected and Band 40 + Band 3 Vice versa. but for Band 3 + Band 5 is working. I reverted the beta firmware back to original firmware after that its automatically connected to Band 3 + Band 5.

 

Band 40 with any combination is not working.

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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-25 04:04:29

@Suriya 

My doubt is why band 40 is not working with or without CA enabled? Atleast it should work in band 40 without ant CA. but its not working.

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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-25 06:41:29

@Suriya 

 

Hi Suriya,

 

That's a problem i reported as well. The router with default antennas has somehow signal recption issues. I am also facing same tha you have mentioned . on Jio band 3+5 and band 5+40  is working fine. in all states Band 40 A + 40 A working on both Jio and Airtel. TP link should enable this combination soon. Please refer my post below:

 

https://community.tp-link.com/en/home/forum/topic/223740

Regards, Abhi
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#5
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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-25 06:48:52
When I enabled Band 40 with any combination the internet status is disconnected. Sometime it's connecting but that's not even lost for 1 minute. Band 3 is giving stable internet speed. But band 40 is always in disconnected state.
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#6
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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-25 07:29:58

@Sunshine @Suriya Please find the below screen shot. I have selected the available combination with Band 40. as per the screen shot you could see the internet status is disconnected if i choose Band 40. This is happening for Jio and Airtel Sims.

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#7
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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-28 03:25:07

@Suriya 

Good day.

When the router failed to work on band 40, have you tried to modify the DNS server on the router to have a look:

Please go to advanced>network>LAN settings>change DNS address to be 8.8.8.8/8.8.4.4;

Then power off and power back on the router;

Thank you very much.

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#8
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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-08-28 03:38:52

@Suriya @Sunshine Yes, I have tried that option as well but its still disconnected. After i power off and power on the Router now showing as no signal. If i choose Band 3 or Band + Band 40 the internet is working fine.

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#9
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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2020-09-09 07:46:14

@Suriya 

Good day.

Thank you very much for your cooperation so far.

Sorry for the delay.

For your case, we would like to follow up on your case by email.

If there is any updated news, we would get back to you at once.

Thank you very much!

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#10
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Re:Band 40 is not working in Jio and Airtel, Only Band 3 is working,, Help me on this please..
2021-05-08 04:01:15

@Suriya 

 

I have exact same issue with V2 hardware, not sure whether it is a limitation. If it is then they are doing false marketing.

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