Disconections on my 4g router

Disconections on my 4g router
Disconections on my 4g router
2020-09-01 09:31:31 - last edited 2020-09-08 10:12:55
Model: TL-MR6400
Hardware Version: V4
Firmware Version: Firmware Version: 1.10.0 0.9.1 v0001.0 Build 190521 Rel.38696n

Hello everyone!

I have a problem with my 4g router, it disconects every 4 hours and to resolve the problem, I habe to reboot or reset defaults manualy, its quite anoying....

I tried a lot of things, ( upgrade the firmware, try a beta firmware, setting 4g only, setting the band manualy,) but, the problem isn´t of the singal , ( 100%) . with other routers it works perfectly.....

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Re:Disconections on my 4g router-Solution
2020-09-08 10:07:21 - last edited 2020-09-08 10:12:55

@Jesus_Legido 

Good day.

Sorry for the delay.

We would like to follow up your case via email and please help us check the following information:

  1. How long have you had the router and when did the issue start?
  2. with other routers, it works perfectly.....Do you mean the same sim card work flawlessly on another 4G router?
  3. Did both the wireless connection and Ethernet connection drop the connection every 4 hours?
  4. Could you please help me save the status page before and after the internet dropped?
  5. Is there any error message on the basic page when the internet dropped, such as please make sure the internet configuration is correct?
  6. Could you please also save the system log before rebooting the router when the internet connection dropped?

Thank you very much.

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Re:Disconections on my 4g router-Solution
2020-09-08 10:07:21 - last edited 2020-09-08 10:12:55

@Jesus_Legido 

Good day.

Sorry for the delay.

We would like to follow up your case via email and please help us check the following information:

  1. How long have you had the router and when did the issue start?
  2. with other routers, it works perfectly.....Do you mean the same sim card work flawlessly on another 4G router?
  3. Did both the wireless connection and Ethernet connection drop the connection every 4 hours?
  4. Could you please help me save the status page before and after the internet dropped?
  5. Is there any error message on the basic page when the internet dropped, such as please make sure the internet configuration is correct?
  6. Could you please also save the system log before rebooting the router when the internet connection dropped?

Thank you very much.

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