Archer C20 AC750 Internet drops ...

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Archer C20 AC750 Internet drops ...
Archer C20 AC750 Internet drops ...
2020-09-01 11:18:51 - last edited 2020-09-03 08:53:20
Model: Archer C20  
Hardware Version: V5
Firmware Version: 0.9.1 4.17 v0001.0 Build 200526 Rel.70733n(4555)

 

Firmware Version:0.9.1 4.17 v0001.0 Build 200526 Rel.70733n(4555)

Hardware Version:Archer C20 v5 00000005

 

Internet drops frequently. It is very frustrating. 2.4 GHZ has more problems .. and maybe the 5 GHZ and 2.4 GHZ together not working fine ... but then I paid money to buy the one that said both work ... 

 

Archer fix the issue TP link.

 

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#1
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Re:Archer C20 AC750 Internet drops ... -Solution
2020-09-03 08:52:59 - last edited 2020-09-03 08:53:20

@SBSB 

 

Hello,

 

Sorry for the trouble caused, we will do some troubleshooting first and try to fix it.

 

So the current Archer C20 will lose connection on both 2.4GHz and 5GHz wireless connection? How about the wired connection, is it stable? Who is your ISP and what is the model of your modem?


What is the light status of the Archer C20 when the internet drops? How often did this disconnect happen and how will it recover?

 

Please refer to the below troubleshooting guide to verify the basic settings and try to modify the wireless settings:

https://www.tp-link.com/support/faq/2237/


Please send us the whole system log includes the issue happening period if the above doesn't help. 

 

Good days.

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Re:Archer C20 AC750 Internet drops ... -Solution
2020-09-03 08:52:59 - last edited 2020-09-03 08:53:20

@SBSB 

 

Hello,

 

Sorry for the trouble caused, we will do some troubleshooting first and try to fix it.

 

So the current Archer C20 will lose connection on both 2.4GHz and 5GHz wireless connection? How about the wired connection, is it stable? Who is your ISP and what is the model of your modem?


What is the light status of the Archer C20 when the internet drops? How often did this disconnect happen and how will it recover?

 

Please refer to the below troubleshooting guide to verify the basic settings and try to modify the wireless settings:

https://www.tp-link.com/support/faq/2237/


Please send us the whole system log includes the issue happening period if the above doesn't help. 

 

Good days.

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Re:Archer C20 AC750 Internet drops ...
2020-09-14 05:20:13

@Kevin_Z 

 

Good Morning Kevin, 

 

The problem continues ...

 

So the current Archer C20 will lose connection on both 2.4GHz and 5GHz wireless connection? How about the wired connection, is it stable? Who is your ISP and what is the model of your modem?

 

Yes, I have also tried with the 5GHz turned off and it is still the same problem. 

Wired connection - I dont have one ... I can't say if it is stable or not. 

 

ISP is "YOU" broadband

Modem is FiberHome - Model IAT3001B

 

Can you please explain what you mean by "whole system logs"

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Re:Archer C20 AC750 Internet drops ...
2020-09-14 05:46:19

@SBSB 

 

Hello, please confirm the basic info as we need to locate if the issue is the line or just the wireless:

 

What is the light status of the Archer C20 when the internet drops? How often did this disconnect happen and how will it recover?

 

Please refer to the below troubleshooting guide to verify the basic settings and try to modify the wireless settings:

https://www.tp-link.com/support/faq/2237/

 

When I meant "whole system logs", that is the Advanced-System Log, please choose all and send it to us.

 

Thanks.

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