EC230-G1 AC1350 in Access Point mode drops the internet connection when client connects to it

EC230-G1 AC1350 in Access Point mode drops the internet connection when client connects to it
EC230-G1 AC1350 in Access Point mode drops the internet connection when client connects to it
a week ago - last edited a week ago
Model: Archer C6
Hardware Version: V1
Firmware Version: 2.0.0 0.9 v6034.0 Build 200318 Rel.37375n

Hi,

 

So I have two EC230-G1 devices (it's not on the Model list, I picked a similar one), first one is on the attic, works in router mode, has an Internet cable connected to the WAN port, DHCP enabled, range 192.168.0.100 - 199. The second one is on the ground floor, configured as an Access Point, has a WAN port connected to the 1st LAN port in the router (first device), DHCP disabled.

 

Both devices have WiFi configured to the same SSID and Password, channels are set to Auto, according to the configuration they're working on different channels.

 

The issue is that when I'm going downstairs to the ground floor and my devices are switching to the WiFi from the Access Point they say that they cannot connect to the internet (not to the WiFi itself, the WiFi signal and strength is OK). My Mac says that it couldn't get IP assigned and has a self-assigned IP, Android devices show me exclamation mark and information No internet access next to the WiFi icon.

 

After a while (like 2-3 minutes), the issue fixes itself and devices get new IPs and are working correctly. The issue also doesn't occur when I'm on the ground floor and connect to WiFi from there - everything works fine. The issue doesn't occur when I'm going upstairs and I'm being reconnected to the router from the Access Point.

 

What I tried and it didn't help:

- setting the same WiFi channels

- setting Static IP of the access point within the DHCP range (192.168.0.100)

- setting Static IP of the access point outside the DHCP range (192.168.0.2, 192.168.0.254)

- enabling DHCP on the access point with different IP range (192.168.1.100-199)

 

There's also some suspicious WiFi setting called Enable Easymesh settings, however, I didn't mess with it as I couldn't find any reliable info about what it does.

 

I suspect some strange Firmware issues connected with DHCP in Access Point, however, it's a blind guess, also I couldn't find any firmware update for my device, also there's no any TP-Link support page for it.

 

What I'm trying to achieve is to have the same WiFi SSID on all floors in my house and have devices switching between them without dropping the internet connection for a long time.

 

It seems that the same issue happens for Archer routers: https://community.tp-link.com/en/home/forum/topic/186586 . Any ideas how to fix it?

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2 Accepted Solutions
Re:EC230-G1 AC1350 in Access Point mode drops the internet connection when client connects to it-Solution
a week ago - last edited a week ago

@TomaszG 

 

Hello, thanks for the detailed information, appreciate that.

 

May I know where did you get this EC230-G1 device? It seems a customized version for Service Providers in the local market, which means the firmware of the router might be self-designed by your ISP.

 

Generally, the support for this customized version will be covered by your ISP, and we suggest you contact your ISP first to check if there is any limitation on the firmware.

 

BTW, you may try to connect the AP on the ground floor to the main router via its LAN port but not WAN port, set a static IP for it such as 192.198.0.2, then disable DHCP on it to give it a go.

 

Sorry about that.

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Re:EC230-G1 AC1350 in Access Point mode drops the internet connection when client connects to it-Solution
a week ago - last edited a week ago

@Kevin_Z 

Hi, thank you for the answer, it seems that connecting the access point via LAN port helped and now everything works fine.

 

Answering your question, in fact, I got the first router from my ISP. The second one I bought by myself in an online store with network hardware, I wasn't aware that it's some strange customized version, however, I see that both have the same firmware so I doubt that firmware is customized. Could you tell me where I could get firmware updates for this device?

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3 Replies
Re:EC230-G1 AC1350 in Access Point mode drops the internet connection when client connects to it-Solution
a week ago - last edited a week ago

@TomaszG 

 

Hello, thanks for the detailed information, appreciate that.

 

May I know where did you get this EC230-G1 device? It seems a customized version for Service Providers in the local market, which means the firmware of the router might be self-designed by your ISP.

 

Generally, the support for this customized version will be covered by your ISP, and we suggest you contact your ISP first to check if there is any limitation on the firmware.

 

BTW, you may try to connect the AP on the ground floor to the main router via its LAN port but not WAN port, set a static IP for it such as 192.198.0.2, then disable DHCP on it to give it a go.

 

Sorry about that.

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#2
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Re:EC230-G1 AC1350 in Access Point mode drops the internet connection when client connects to it-Solution
a week ago - last edited a week ago

@Kevin_Z 

Hi, thank you for the answer, it seems that connecting the access point via LAN port helped and now everything works fine.

 

Answering your question, in fact, I got the first router from my ISP. The second one I bought by myself in an online store with network hardware, I wasn't aware that it's some strange customized version, however, I see that both have the same firmware so I doubt that firmware is customized. Could you tell me where I could get firmware updates for this device?

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Re:EC230-G1 AC1350 in Access Point mode drops the internet connection when client connects to it
a week ago

@TomaszG 

 

Hi, glad to hear that the issue is resolved.

 

If you want to get a firmware update, you need to contact your ISP, who will be in charge of that.

 

Good days.

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