No conection with sim card

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No conection with sim card

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No conection with sim card
No conection with sim card
2020-10-02 23:17:43 - last edited 2020-10-16 09:20:24

Modelo TL-MR6400

No possible connect Internet with sim card

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Re:No conection with sim card-Solution
2020-10-16 09:19:52 - last edited 2020-10-16 09:20:24

@Pacopaco 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

May I know where are you located and who is your sim card carrier?

How long have you had the device?

If you put the sim card into the smart phone, would it work properly?

If yes, please refer to the following suggestions:

  1. Reset the 6400 to the factory default;
  2. Make sure the firmware is up to date;
  3. Log into the M6400 to check if there is any internet IP address and if the ISP profile is right or not

--if there is no IP address, please go to advanced>network>internet>manually create a new profile;

--if there is an IP address, but still no internet, please go to advanced>LAN settings>change the DNS server to be 8.8.8.8/8.8.4.4;

 Thanks a lot.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/
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Re:No conection with sim card-Solution
2020-10-16 09:19:52 - last edited 2020-10-16 09:20:24

@Pacopaco 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

May I know where are you located and who is your sim card carrier?

How long have you had the device?

If you put the sim card into the smart phone, would it work properly?

If yes, please refer to the following suggestions:

  1. Reset the 6400 to the factory default;
  2. Make sure the firmware is up to date;
  3. Log into the M6400 to check if there is any internet IP address and if the ISP profile is right or not

--if there is no IP address, please go to advanced>network>internet>manually create a new profile;

--if there is an IP address, but still no internet, please go to advanced>LAN settings>change the DNS server to be 8.8.8.8/8.8.4.4;

 Thanks a lot.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/
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