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[0] wan port link down

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[0] wan port link down

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[0] wan port link down
[0] wan port link down
2020-11-16 08:53:31
Model: Archer A6  
Hardware Version: V2
Firmware Version: 1.1.7 Build 20201010 rel.49458(5553)

Hi,

 

I recently bought TP Link Archer A6 online and started facing as an Internet connection keeps on dropping.

I checked the system Logs and found below messages occur periodically in the span of 1-2 hrs or sometimes lesser.

 

[0] wan port link down

[0] wan port link up with speed 1000M

 

I was using Tp link TL-WR840 N and never had any issues.

The reason I purchased a new router as my Internet speed is 250 Mbps and old router did not have gigbyet port.

 

When contacted TP link support did all the troubleshooting including factory reset and firmware upgrade.

Finally, I have been advised to replace the router.

I requested a replacement and received the same in 4-5 days. Meanwhile, I connected old TL-WR840 N router and the internet worked just fine.

However, the moment in connected Brand new Archer 16 which i received as a replacement I started facing the same issue again.

 

once again contacted support and wilth advise setup primary and Secondary DNs to 8.8.8.8 and 8.8.4.4 respectively. MTU size : 1458

Still facing the same issue. Not sure what to do as fed up. Never thought of such issues before purchasing a new router. 

I would appreciate if some can help.

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#1
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5 Reply
Re:[0] wan port link down
2020-12-10 08:45:40

@Abhi-ArcherA6 

 

May I know who is your ISP? When the internet drops, is the Internet LED on the A6 orange or green?

 

BTW, we would report the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm, thanks.

 

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#2
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Re:[0] wan port link down
2020-12-10 19:52:47

@Kevin_Z I have the same issue with my Archer C6. The internet drops any time.

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#3
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Re:[0] wan port link down
2020-12-11 01:43:04

@Aloysio 

 

Hi, you need to give mode details as Abhi-ArcherA6 provided, such as who is the ISP, what kind of connection are you using, how about the LED status on the C6 when it disconnects, etc. then we can tell if the issue is the same or not, we will try to help you out.

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#4
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Re:[0] wan port link down
2021-01-04 18:25:14

@Kevin_Z ,

 

   I My ISP is Claro Net and the modem is an Arsys. When the problem occurs, the light Stil green. I move my wireless conection on the computer to the ISP Modem and the internet is Ok. About my configuration, I pluggled the cable on WAN port on C6 and on lan port 1  on modem.I sent my router to Tplink support.

 

sds


Aloysio

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#5
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Re:[0] wan port link down
2021-01-05 06:42:08

@Aloysio 

 

Hi, thanks for getting back with the details. Do you mean you have contacted the local tech support to request a replacement? If that is the case, you can wait for the replacement, then confirm if the issue will disappear.

 

Good days.

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#6
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