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Archer AX10 drops internet connection every day at the same time

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Archer AX10 drops internet connection every day at the same time

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Re:Archer AX10 drops internet connection every day at the same time
2020-11-20 06:36:54

Thanks @Ivaylo for his valued and professional suggestions.

 

@Neshcz please try to remove Philips Hue Bridge or SmartTV if you suspect that influences the whole network, and we will contact you via email simultaneously to follow it up, please check your email box and respond, thanks a lot.

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#12
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Re:Archer AX10 drops internet connection every day at the same time
2020-11-20 10:08:24

@Kevin_Z @Ivaylo Another night with the same issues :) 

 

My ISP technician stopped by this morning to replace the ISP modem/router with a new one. Just plugged it in moments ago.

 

He mentioned that some of the modems/routers they provide tend to be faulty with LAN/WAN, which could be causing problems. If it still doesn't help, then it may be an issue with the wiring inside of our building.

 

For context: I have switched from 500Mbps to 1Gbps internet option from my ISP recently, and my connection issues started within a few days since that switch. The IT guy said today, that the 1Gbps network is running on a different frequency than the 500Mbps, and it's really sensitive to interference. If the wiring in our building is inconsistent, or just old, it may cause the 1Gbps to be unstable, and so that's why it is constantly disconnecting from both the ISP modem/router and my AX10. If that's the case, we may be trying to switch back to 500Mbps for a "safe" option which was consistent for years.

 

I'm just wondering, why are the issues happening periodically at the same time. Even when it's just wiring. I mean, the only explanation is some kind of creature, which touches cables in our basement between 1am - 4am every day. 

 

 

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#13
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Re:Archer AX10 drops internet connection every day at the same time
2020-11-20 10:32:06 - last edited 2020-11-20 19:21:41

Do you have any equipment in the basement that activates between 1-4 am and may cause the interference that the technician mentioned as a probable cause ? For now lets see what would happen with the new modem. One of the directions to proceed further if the issue persists is to switch back to 500Mbps just for the test to confirm the reason.

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#14
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Re:Archer AX10 drops internet connection every day at the same time
2020-11-20 11:05:14

@Neshcz 

 

Hi, thanks for updating with this valued info. Just out of curiosity, have you ever confirmed by connecting a computer directly to the ISP-provided modem/router at this periodical disconnect time when the internet disconnects? To be honest, we would prefer to believe there is some kind of jitter or breakout in your internet line at the periodical time every day. If possible, you may borrow another wireless router from your ISP,  connect that router to the existing modem router, confirm if you have this disconnect issue every night.

 

If that router works fine while the AX10 cannot, I think we will need to investigate on the AX10, and we would be glad to find it out with you then.

 

Thanks a lot for your time and cooperation on this wired issue, good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#15
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Re:Archer AX10 drops internet connection every day at the same time
2020-11-20 11:11:47
Hey, yes, I tried to connect directly into the ISP modem/router while the disconnection was happening, and I noticed that the internet did not work at all. I also run who separate wifi networks, one at the AX10 and one at ISP modem/router. Internet connection dropped on both at the same time when the issue happened. I agree, that the whole thing is probably caused by the internet line and wiring (after switching from 500Mbps to 1Gbps). Let's see what happens tonight and over the weekend, I'll get back to you with new updates!
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#16
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Re:Archer AX10 drops internet connection every day at the same time
2020-11-20 19:19:54

One more update today:

 

I have switched the new ISP modem/router earlier today, but still having issues with the connection going down randomly, usually 6pm and 8pm times as I reported before. 

 

After speaking with the customer services of my ISP again tonight, I have decided to move back to 500Mbps instead of 1Gbps, which is probably causing the issues. The IT customer service guy told me I'm not the first reporting such issues recently and it seems like the "old" cables in our building that are not ready for 1Gbps network are behind all of this. He mentioned that it's either the cables, which can't handle their "new service" or outdated firmware on the ISP modem/router, which also can't handle the 1Gbps connection (yet). They seem to be working on a new firmware update, but he couldn't confirm when that would happen, and upon his suggestion, I decided to switch back to the previous 500Mbps speed, which was nicely stable for more than 2 years. 

 

I think this is it. I'm gonna be in touch with ISP again on Monday, and organize everything (switching ISP modem/router again, haha). 

 

It seems like the AX10 wasn't an issue during this whole time, and was running perfectly. Just didn't have the proper connection going in :)

 

@Ivaylo Thank you so much for your help and support during the whole time. I think there is not much else we can do, but I appreciate the time spend trying to resolve this with me. Is there anything I can do in return? Do you plan any PS games or LOL? I'd love to send you a small gift or something!

 

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#17
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Re:Archer AX10 drops internet connection every day at the same time
2020-11-20 19:41:49 - last edited 2020-11-20 20:12:16

@Neshcz 

 

I appreciate that, actualy I am not much of a gamer and apart from that don't have that spare time. I am glad that I was able to assist in some way.

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#18
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Re:Archer AX10 drops internet connection every day at the same time
2020-11-22 19:24:24

@Ivaylo Got it, ok then :) Well, if you ever happen to be in Prague, Czech Republic, ping me in DMs on Instagram. Beers on me! 

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#19
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Re:Archer AX10 drops internet connection every day at the same time
2021-01-12 20:41:11 - last edited 2021-01-12 20:48:17

@Neshcz @Kevin_Z  @Ivaylo 

hey guys, im actually having the same xact issue on my recently purchased  tp link ax1800 wifi 6.    

upgraded my isp from 120 to 400,   my old router, was outdated so i bought the tp link ax1800.   

the first 2 days,  internet was good, no issues.

the last  2 days,  the internet drops always between the same time  1am to 4am,  and keeps repeating until i unplug / replug the cable.     system log  says same thing as you.  

021-01-12 12:56:38 led-controller[1087]: <6> 288051 Start to run WAN1_OFF
2021-01-12 12:56:38 led-controller[1087]: <6> 288051 Start to run WAN0_OFF
2021-01-12 12:56:38 led-controller[1087]: <6> 288051 Start to run LAN_ON
2021-01-12 12:56:38 nat[14127]: <6> 211501 Initialization succeeded
2021-01-12 12:56:37 nat[14127]: <6> 211501 Initialization succeeded
2021-01-12 07:01:34 led-controller[1087]: <6> 288051 Start to run WAN1_OFF
2021-01-12 07:01:34 led-controller[1087]: <6> 288051 Start to run WAN0_ON
2021-01-12 07:01:34 led-controller[1087]: <6> 288051 Start to run LAN_ON
2021-01-12 02:16:45 led-controller[1087]: <6> 288051 Start to run WAN1_ON
2021-01-12 02:16:45 led-controller[1087]: <6> 288051 Start to run WAN0_OFF
2021-01-12 02:16:45 led-controller[1087]: <6> 288051 Start to run LAN_ON
2021-01-12 02:16:42 upnp[15292]: <6> 217504 Service start
2021-01-12 02:16:42 upnp[15292]: <6> 217505 Service stop
2021-01-12 02:16:40 remote-management[14975]: <6> 282505 Service stop
2021-01-12 02:16:29 nat[14090]: <6> 211501 Initialization succeeded
2021-01-12 02:16:28 nat[14090]: <6> 211501 Initialization succeeded
2021-01-12 02:15:52 led-controller[1087]: <6> 288051 Start to run WAN1_OFF
2021-01-12 02:15:52 led-controller[1087]: <6> 288051 Start to run WAN0_ON
2021-01-12 02:15:52 led-controller[1087]: <6> 288051 Start to run LAN_ON
2021-01-12 02:15:46 led-controller[1087]: <6> 288051 Start to run WAN1_OFF

my pc and laptop are all wired connection, not wifi.  the wifi isnt problematic everything works (only celphone if on wifi) .  its always those 2 wired conection that the issue happens.   and it resolves just by unpluging the internet cable and repluging it, but its anoying having to do that every morning.   

any other devices conected through wifi directly to the modem (not the tplink router)  have no issue everything works flawlessly.

the only deviced conected to my tplink ax1800 is my laptop and PC as they do not have wifi.  i also noticed on my desktop lower right screen,  it still says "network" internet access  with a wired logo,  but on the router itself the internet LED goes orange and when i try to go on any webpage, the tp link page pops up saying i need to connect to the internet.  now i dont even need to do a reset of the router,  just unpluging and repluging the eternet cable between the modem and router  fixes the issue.    their also  Cat7 ethernet cable

spoke with a live chat tech who couldnt find an answer to the issue,  im waiting for a repy from their engineer..

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#21
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Re:Archer AX10 drops internet connection every day at the same time
2021-01-13 07:36:29

@AlinBallin 

 

Thank you very much for the logs, which will help the engineers to locate the issue, please keep in touch with the engineers to fix it.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#22
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