Archer AX10 drops internet connection every day at the same time
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Hello, TP-link community!
Just spent the last 2 days scrolling through great tips for fixing some of the home network issues, but unfortunately still didn't find the one I'm looking for. :(
I got my AX10 router about two weeks ago and for a few days, everything was running smoothly. Until the last week. My internet runs smoothly most of the day, no issues at all, but then in the evening the internet drops at the exact same time range (between 11pm 11.30pm) for about 5 minutes, then connects back again. This happens for 5 days straight now, really making the home office situation difficult.
I'm wondering whether it's an IPS issue or router issue and looking for help to test out a few potential fixes until I ask for a replacement/return the device (which is something I don't want to do..)
Attaching a description of the situation and a few points (fixes I tried for the past few days).
Setup
I have an IPS-provided modem/router (Vodafone Station) which is connected into a wall via coaxial cable. I have reset the device into factory settings and followed the quick guide provided by ISP to turn the device on and do the basic setup (basically just create admin login/pw and turn on wifi). Since I don't want to run wifi on this modem/router, I have disabled it. Reason being that I only want to run wifi on my AX10. The ISP-provided Vodafone Station does not have any special settings turned on and I have not even done any manual changes (the interface is quite limited, and even if I wanted, I couldn't do much besides turning wifi/on of).
Then I have followed the basic setup from TP link to turned the AX10 on, done the basic setup (create admin login/pw), and connected the internet. I have used default settings provided in the quick guide, so DynamicIP, turn on DHCP, and turn on both 2.4GHz and 5GHz wifi. Then I have manually changed the IP address in LAN settings to 192.168.2.1 so I can access both the ISP-provided router (running on 192.168.0.1) and AX10, and that was it. Leaving any potential settings such as QoS, etc. to set up later.
Using the ethernet cable, I have connected my AX10 with the Vodafone Station into the WAN port and after a few seconds, the connection was established successfully, and I could happily run my internet for a few days until the issues came.
Issue
Every day between 11pm and 11:30pm the internet drops (while both WiFis are still running), the internet LED turns orange, and after a few minutes, the internet gets back on. LED back to green. All normal. Unfortunately, this turns out to be pretty annoying since it repeats every single night, disconnecting all of our devices on a network. I've tried searching this forum for a couple of days for potential clues, tried some of those, but the problem still repeats every night.
What I tired (and didn't solve the issue)
- Resetting to factory settings on both devices
- Rebooting multiple times a day to prevent the issue
- Checked parental control, auto reboots, auto reconnects, or similar settings that could be turned on by default out of the box
- Tired to turn off DHCL on the AX10 (secondary router basically), but then the internet doesn't work at all
- Tried turning on QoS for all devices on the network to prevent disconnection
- Tried connecting via ethernet when the problem occurs, the internet runs normally when connected into ISP-provided router (issue might be between AX10 and ISP-provided router then?)
- Tried disabling NAT on the AX10
- Tried firmware to update both automatic and manually (the manual does not allow me to upload a file, just returns "update failed" message)
- Tried changing the physical location of the modem
- Switched ethernet cables
- Tried turning off the firewall on the AX10 (since there is one firewall already running on the ISP-provided router/modem)
- Tried to manually change secondary DNS to Google (8.8.8.8)
Log on the AX10 only shows these messages
(time is different from 11-11.30pm because I have tried setting up the device once again)
2020-11-16 20:34:53 Led Controller INFO [910] Start to run WAN1_ON
2020-11-16 20:34:53 Led Controller INFO [910] Start to run WAN0_OFF
2020-11-16 20:34:53 Led Controller INFO [910] Start to run LAN_ON
2020-11-16 20:34:39 Led Controller INFO [910] Start to run WAN1_OFF
2020-11-16 20:34:39 Led Controller INFO [910] Start to run WAN0_ON
2020-11-16 20:34:39 Led Controller INFO [910] Start to run LAN_ON
2020-11-16 20:34:37 Led Controller INFO [910] Start to run WAN1_OFF
2020-11-16 20:34:37 Led Controller INFO [910] Start to run WAN0_OFF
2020-11-16 20:34:37 Led Controller INFO [910] Start to run LAN_ON
2020-11-16 03:09:37 Led Controller INFO [910] Start to run WAN1_ON
2020-11-16 03:09:37 Led Controller INFO [910] Start to run WAN0_OFF
2020-11-16 03:09:37 Led Controller INFO [910] Start to run LAN_ON
2020-11-16 03:09:30 Led Controller INFO [910] Start to run WAN1_OFF
2020-11-16 03:09:29 Led Controller INFO [910] Start to run WAN0_ON
2020-11-16 03:09:29 Led Controller INFO [910] Start to run LAN_ON
2020-11-16 03:09:22 Led Controller INFO [910] Start to run WAN1_OFF
2020-11-16 03:09:22 Led Controller INFO [910] Start to run WAN0_OFF
2020-11-16 03:09:22 Led Controller INFO [910] Start to run LAN_ON
Log on the ISP-provided router/modem
Does not track or log any events at that time frame, like nothing even happened
Other notes
- I haven't tried yet is setting up Static IP between both routers instead of DynamicIP. Maybe there is something happening with switching the IP periodicaly (or DHCP lease renews?)
- I also run other TP link devices connected via powerline in my apartment, maybe this could somehow conflict and cause issues?
- I have 1Gbps internet connection, the highest my provider can get me, and usually have pretty solid network status both upload and download
- However, I have noticed that in the event of the issue happening, the TP link interface (Network tab) shows "Status: Poor connection" for a few seconds, then gets back to normal
At this point I'm just in a mood to resign, tried all I know or found here on this forum. Staying up till 3am trying to fix this so I can work from home the other day is just killing me, and if there is any brave soul that would help me fix this I'm gonna get you a copy of Cyberpunk 2077 or something.
(happy to provide any additional screenshots or info)
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@Kevin_Z @Ivaylo Another night with the same issues :)
My ISP technician stopped by this morning to replace the ISP modem/router with a new one. Just plugged it in moments ago.
He mentioned that some of the modems/routers they provide tend to be faulty with LAN/WAN, which could be causing problems. If it still doesn't help, then it may be an issue with the wiring inside of our building.
For context: I have switched from 500Mbps to 1Gbps internet option from my ISP recently, and my connection issues started within a few days since that switch. The IT guy said today, that the 1Gbps network is running on a different frequency than the 500Mbps, and it's really sensitive to interference. If the wiring in our building is inconsistent, or just old, it may cause the 1Gbps to be unstable, and so that's why it is constantly disconnecting from both the ISP modem/router and my AX10. If that's the case, we may be trying to switch back to 500Mbps for a "safe" option which was consistent for years.
I'm just wondering, why are the issues happening periodically at the same time. Even when it's just wiring. I mean, the only explanation is some kind of creature, which touches cables in our basement between 1am - 4am every day.
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Do you have any equipment in the basement that activates between 1-4 am and may cause the interference that the technician mentioned as a probable cause ? For now lets see what would happen with the new modem. One of the directions to proceed further if the issue persists is to switch back to 500Mbps just for the test to confirm the reason.
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Hi, thanks for updating with this valued info. Just out of curiosity, have you ever confirmed by connecting a computer directly to the ISP-provided modem/router at this periodical disconnect time when the internet disconnects? To be honest, we would prefer to believe there is some kind of jitter or breakout in your internet line at the periodical time every day. If possible, you may borrow another wireless router from your ISP, connect that router to the existing modem router, confirm if you have this disconnect issue every night.
If that router works fine while the AX10 cannot, I think we will need to investigate on the AX10, and we would be glad to find it out with you then.
Thanks a lot for your time and cooperation on this wired issue, good day.
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One more update today:
I have switched the new ISP modem/router earlier today, but still having issues with the connection going down randomly, usually 6pm and 8pm times as I reported before.
After speaking with the customer services of my ISP again tonight, I have decided to move back to 500Mbps instead of 1Gbps, which is probably causing the issues. The IT customer service guy told me I'm not the first reporting such issues recently and it seems like the "old" cables in our building that are not ready for 1Gbps network are behind all of this. He mentioned that it's either the cables, which can't handle their "new service" or outdated firmware on the ISP modem/router, which also can't handle the 1Gbps connection (yet). They seem to be working on a new firmware update, but he couldn't confirm when that would happen, and upon his suggestion, I decided to switch back to the previous 500Mbps speed, which was nicely stable for more than 2 years.
I think this is it. I'm gonna be in touch with ISP again on Monday, and organize everything (switching ISP modem/router again, haha).
It seems like the AX10 wasn't an issue during this whole time, and was running perfectly. Just didn't have the proper connection going in :)
@Ivaylo Thank you so much for your help and support during the whole time. I think there is not much else we can do, but I appreciate the time spend trying to resolve this with me. Is there anything I can do in return? Do you plan any PS games or LOL? I'd love to send you a small gift or something!
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I appreciate that, actualy I am not much of a gamer and apart from that don't have that spare time. I am glad that I was able to assist in some way.
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@Neshcz @Kevin_Z @Ivaylo
hey guys, im actually having the same xact issue on my recently purchased tp link ax1800 wifi 6.
upgraded my isp from 120 to 400, my old router, was outdated so i bought the tp link ax1800.
the first 2 days, internet was good, no issues.
the last 2 days, the internet drops always between the same time 1am to 4am, and keeps repeating until i unplug / replug the cable. system log says same thing as you.
021-01-12 12:56:38 led-controller[1087]: <6> 288051 Start to run WAN1_OFF
2021-01-12 12:56:38 led-controller[1087]: <6> 288051 Start to run WAN0_OFF
2021-01-12 12:56:38 led-controller[1087]: <6> 288051 Start to run LAN_ON
2021-01-12 12:56:38 nat[14127]: <6> 211501 Initialization succeeded
2021-01-12 12:56:37 nat[14127]: <6> 211501 Initialization succeeded
2021-01-12 07:01:34 led-controller[1087]: <6> 288051 Start to run WAN1_OFF
2021-01-12 07:01:34 led-controller[1087]: <6> 288051 Start to run WAN0_ON
2021-01-12 07:01:34 led-controller[1087]: <6> 288051 Start to run LAN_ON
2021-01-12 02:16:45 led-controller[1087]: <6> 288051 Start to run WAN1_ON
2021-01-12 02:16:45 led-controller[1087]: <6> 288051 Start to run WAN0_OFF
2021-01-12 02:16:45 led-controller[1087]: <6> 288051 Start to run LAN_ON
2021-01-12 02:16:42 upnp[15292]: <6> 217504 Service start
2021-01-12 02:16:42 upnp[15292]: <6> 217505 Service stop
2021-01-12 02:16:40 remote-management[14975]: <6> 282505 Service stop
2021-01-12 02:16:29 nat[14090]: <6> 211501 Initialization succeeded
2021-01-12 02:16:28 nat[14090]: <6> 211501 Initialization succeeded
2021-01-12 02:15:52 led-controller[1087]: <6> 288051 Start to run WAN1_OFF
2021-01-12 02:15:52 led-controller[1087]: <6> 288051 Start to run WAN0_ON
2021-01-12 02:15:52 led-controller[1087]: <6> 288051 Start to run LAN_ON
2021-01-12 02:15:46 led-controller[1087]: <6> 288051 Start to run WAN1_OFF
my pc and laptop are all wired connection, not wifi. the wifi isnt problematic everything works (only celphone if on wifi) . its always those 2 wired conection that the issue happens. and it resolves just by unpluging the internet cable and repluging it, but its anoying having to do that every morning.
any other devices conected through wifi directly to the modem (not the tplink router) have no issue everything works flawlessly.
the only deviced conected to my tplink ax1800 is my laptop and PC as they do not have wifi. i also noticed on my desktop lower right screen, it still says "network" internet access with a wired logo, but on the router itself the internet LED goes orange and when i try to go on any webpage, the tp link page pops up saying i need to connect to the internet. now i dont even need to do a reset of the router, just unpluging and repluging the eternet cable between the modem and router fixes the issue. their also Cat7 ethernet cable
spoke with a live chat tech who couldnt find an answer to the issue, im waiting for a repy from their engineer..
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Thank you very much for the logs, which will help the engineers to locate the issue, please keep in touch with the engineers to fix it.
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