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Archer AX10 drops internet connection every day at the same time

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Archer AX10 drops internet connection every day at the same time

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Neshcz

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2020-11-16 21:10:34 - last edited 2020-11-16 21:14:39

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Archer AX10 drops internet connection every day at the same time

2020-11-16 21:10:34 - last edited 2020-11-16 21:14:39

Model: Archer AX10

Hardware Version: V1

Firmware Version: 1.1.0 Build 20200827 Rel. 40928(4555)

Hello, TP-link community!

Just spent the last 2 days scrolling through great tips for fixing some of the home network issues, but unfortunately still didn't find the one I'm looking for. :(

I got my AX10 router about two weeks ago and for a few days, everything was running smoothly. Until the last week. My internet runs smoothly most of the day, no issues at all, but then in the evening the internet drops at the exact same time range (between 11pm 11.30pm) for about 5 minutes, then connects back again. This happens for 5 days straight now, really making the home office situation difficult.

I'm wondering whether it's an IPS issue or router issue and looking for help to test out a few potential fixes until I ask for a replacement/return the device (which is something I don't want to do..)

Attaching a description of the situation and a few points (fixes I tried for the past few days).

Setup

I have an IPS-provided modem/router (Vodafone Station) which is connected into a wall via coaxial cable. I have reset the device into factory settings and followed the quick guide provided by ISP to turn the device on and do the basic setup (basically just create admin login/pw and turn on wifi). Since I don't want to run wifi on this modem/router, I have disabled it. Reason being that I only want to run wifi on my AX10. The ISP-provided Vodafone Station does not have any special settings turned on and I have not even done any manual changes (the interface is quite limited, and even if I wanted, I couldn't do much besides turning wifi/on of).

Then I have followed the basic setup from TP link to turned the AX10 on, done the basic setup (create admin login/pw), and connected the internet. I have used default settings provided in the quick guide, so DynamicIP, turn on DHCP, and turn on both 2.4GHz and 5GHz wifi. Then I have manually changed the IP address in LAN settings to 192.168.2.1 so I can access both the ISP-provided router (running on 192.168.0.1) and AX10, and that was it. Leaving any potential settings such as QoS, etc. to set up later.

Using the ethernet cable, I have connected my AX10 with the Vodafone Station into the WAN port and after a few seconds, the connection was established successfully, and I could happily run my internet for a few days until the issues came.

Issue

Every day between 11pm and 11:30pm the internet drops (while both WiFis are still running), the internet LED turns orange, and after a few minutes, the internet gets back on. LED back to green. All normal. Unfortunately, this turns out to be pretty annoying since it repeats every single night, disconnecting all of our devices on a network. I've tried searching this forum for a couple of days for potential clues, tried some of those, but the problem still repeats every night.

What I tired (and didn't solve the issue)

- Resetting to factory settings on both devices

- Rebooting multiple times a day to prevent the issue

- Checked parental control, auto reboots, auto reconnects, or similar settings that could be turned on by default out of the box

- Tired to turn off DHCL on the AX10 (secondary router basically), but then the internet doesn't work at all

- Tried turning on QoS for all devices on the network to prevent disconnection

- Tried connecting via ethernet when the problem occurs, the internet runs normally when connected into ISP-provided router (issue might be between AX10 and ISP-provided router then?)

- Tried disabling NAT on the AX10

- Tried firmware to update both automatic and manually (the manual does not allow me to upload a file, just returns "update failed" message)

- Tried changing the physical location of the modem

- Switched ethernet cables

- Tried turning off the firewall on the AX10 (since there is one firewall already running on the ISP-provided router/modem)

- Tried to manually change secondary DNS to Google (8.8.8.8)

Log on the AX10 only shows these messages
(time is different from 11-11.30pm because I have tried setting up the device once again)

2020-11-16 20:34:53 Led Controller INFO [910] Start to run WAN1_ON

2020-11-16 20:34:53 Led Controller INFO [910] Start to run WAN0_OFF

2020-11-16 20:34:53 Led Controller INFO [910] Start to run LAN_ON

2020-11-16 20:34:39 Led Controller INFO [910] Start to run WAN1_OFF

2020-11-16 20:34:39 Led Controller INFO [910] Start to run WAN0_ON

2020-11-16 20:34:39 Led Controller INFO [910] Start to run LAN_ON

2020-11-16 20:34:37 Led Controller INFO [910] Start to run WAN1_OFF

2020-11-16 20:34:37 Led Controller INFO [910] Start to run WAN0_OFF

2020-11-16 20:34:37 Led Controller INFO [910] Start to run LAN_ON

2020-11-16 03:09:37 Led Controller INFO [910] Start to run WAN1_ON

2020-11-16 03:09:37 Led Controller INFO [910] Start to run WAN0_OFF

2020-11-16 03:09:37 Led Controller INFO [910] Start to run LAN_ON

2020-11-16 03:09:30 Led Controller INFO [910] Start to run WAN1_OFF

2020-11-16 03:09:29 Led Controller INFO [910] Start to run WAN0_ON

2020-11-16 03:09:29 Led Controller INFO [910] Start to run LAN_ON

2020-11-16 03:09:22 Led Controller INFO [910] Start to run WAN1_OFF

2020-11-16 03:09:22 Led Controller INFO [910] Start to run WAN0_OFF

2020-11-16 03:09:22 Led Controller INFO [910] Start to run LAN_ON

Log on the ISP-provided router/modem

Does not track or log any events at that time frame, like nothing even happened

Other notes

- I haven't tried yet is setting up Static IP between both routers instead of DynamicIP. Maybe there is something happening with switching the IP periodicaly (or DHCP lease renews?)

- I also run other TP link devices connected via powerline in my apartment, maybe this could somehow conflict and cause issues?

- I have 1Gbps internet connection, the highest my provider can get me, and usually have pretty solid network status both upload and download

- However, I have noticed that in the event of the issue happening, the TP link interface (Network tab) shows "Status: Poor connection" for a few seconds, then gets back to normal

At this point I'm just in a mood to resign, tried all I know or found here on this forum. Staying up till 3am trying to fix this so I can work from home the other day is just killing me, and if there is any brave soul that would help me fix this I'm gonna get you a copy of Cyberpunk 2077 or something.

(happy to provide any additional screenshots or info)

25 Reply

Kevin_Z

2021-03-11 08:22:11

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Re:Archer AX10 drops internet connection every day at the same time

2021-03-11 08:22:11

@AX73

We will discuss your case on your own thread.

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#24

IM79

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2022-01-10 20:57:38

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Re:Archer AX10 drops internet connection every day at the same time

2022-01-10 20:57:38

@Neshcz

Have AX20 v1.0 - problem started few days ago - after aprox. 1 hour of using (just casual browsing) internet connection is lost. Only solution - connecting to router and after rebooting from UI everything is ok till next hour.

Here is log:

2022-01-10 22:36:43 USB Share NOTICE [28695] MiniDLNA start

2022-01-10 22:36:43 USB Share NOTICE [28695] ProFTPd start

2022-01-10 22:36:43 USB Share NOTICE [28695] Samba start

2022-01-10 22:36:43 USB Share NOTICE [28699] MiniDLNA start

2022-01-10 22:36:43 USB Share NOTICE [28699] ProFTPd start

2022-01-10 22:36:43 USB Share NOTICE [28699] Samba start

2022-01-10 22:36:43 USB Share NOTICE [28695] MiniDLNA stop

2022-01-10 22:36:43 USB Share NOTICE [28699] MiniDLNA stop

2022-01-10 22:36:43 USB Share NOTICE [28695] ProFTPd stop

2022-01-10 22:36:43 USB Share NOTICE [28695] Samba stop

2022-01-10 22:36:43 USB Share NOTICE [28699] ProFTPd stop

2022-01-10 22:36:43 USB Share NOTICE [28699] Samba stop

2022-01-10 22:18:01 Led Controller INFO [1091] Start to run WAN1_ON

2022-01-10 22:18:01 Led Controller INFO [1091] Start to run WAN0_OFF

2022-01-10 22:18:01 Led Controller INFO [1091] Start to run LAN_ON

2022-01-10 22:17:23 UPnP INFO [11445] Service start

2022-01-10 22:17:23 UPnP INFO [11445] Service stop

2022-01-10 22:17:22 Remote Management INFO [11135] Service stop

2022-01-10 22:17:14 NAT INFO [9322] IPSEC ALG enabled

2022-01-10 22:17:14 NAT INFO [9322] L2TP ALG enabled

2022-01-10 22:17:14 NAT INFO [9322] PPTP ALG enabled

2022-01-10 22:17:14 NAT INFO [9322] SIP ALG enabled

2022-01-10 22:17:14 NAT INFO [9322] RTSP ALG enabled

2022-01-10 22:17:14 NAT INFO [9322] H323 ALG enabled

2022-01-10 22:17:14 NAT INFO [9322] TFTP ALG enabled

2022-01-10 22:17:14 NAT INFO [9322] FTP ALG enabled

2022-01-10 22:17:14 NAT NOTICE [9322] Virtual server created succeeded[ex-port:5005 ip:192.168.0.122 in-port:5005 protocol:all]

2022-01-10 22:17:13 NAT NOTICE [9322] Virtual server created succeeded[ex-port:5006 ip:192.168.0.122 in-port:5006 protocol:all]

2022-01-10 22:17:13 NAT NOTICE [9322] Virtual server created succeeded[ex-port:5001 ip:192.168.0.122 in-port:5001 protocol:all]

2022-01-10 22:17:13 NAT NOTICE [9322] Virtual server created succeeded[ex-port:5000 ip:192.168.0.122 in-port:5000 protocol:all]

2022-01-10 22:17:12 NAT NOTICE [9322] Virtual server created succeeded[ex-port:443 ip:192.168.0.107 in-port:8123 protocol:all]

2022-01-10 22:17:12 Led Controller INFO [1091] Start to run NIGHT

2022-01-10 22:17:11 Led Controller INFO [1091] Start to run WAN1_ON

2022-01-10 22:17:11 Led Controller INFO [1091] Start to run WAN0_OFF

2022-01-10 22:17:11 Led Controller INFO [1091] Start to run LAN_ON

2022-01-10 22:17:11 Traffic Statistics INFO [7921] Clear all stats because time changed

2021-09-02 00:00:51 NAT INFO [9322] Initialization succeeded

2021-09-02 00:00:44 Led Controller INFO [1091] Start to run WAN1_OFF

2021-09-02 00:00:44 Led Controller INFO [1091] Start to run WAN0_ON

2021-09-02 00:00:44 Led Controller INFO [1091] Start to run LAN_ON

2021-09-02 00:00:43 Led Controller INFO [1091] Start to run STATUS_ON

2021-09-02 00:00:42 QoS INFO [8693] Service start

2021-09-02 00:00:42 QoS INFO [8693] Function disabled

2021-09-02 00:00:41 Led Controller INFO [1091] Start to run GENERAL

2021-09-02 00:00:33 Traffic Statistics INFO [7911] Service start

2021-09-02 00:00:29 Factory Reset INFO [7456] Service start

2021-09-02 00:00:28 Parental Controls INFO [7315] Service start

2021-09-02 00:00:28 Parental Controls INFO [7315] Function enabled

2021-09-02 00:00:28 Access Control INFO [7076] Service start

2021-09-02 00:00:28 Access Control NOTICE [7076] Flush conntrack table succeeded

2021-09-02 00:00:28 Access Control INFO [7076] Function enabled

2021-09-02 00:00:26 NAT DEBUG [6656] Flush conntrack

2021-09-02 00:00:26 NAT INFO [6656] Function enabled

2021-09-02 00:00:26 NAT NOTICE [6656] Create NAT chain succeeded

2021-09-02 00:00:25 NAT INFO [6656] Initialization succeeded

2021-09-02 00:00:25 Basic Security INFO [6422] Service start

2021-09-02 00:00:25 Basic Security NOTICE [6422] Flush conntrack table succeeded

2021-09-02 00:00:24 Firewall INFO [4998] Service start

2021-09-02 00:00:20 IP & MAC Binding INFO [5767] Daemon connection succeeded

2021-09-02 00:00:20 IP & MAC Binding INFO [5767] ARP Binding disabled

2021-09-02 00:00:20 IP & MAC Binding INFO [5767] Config interface initialization succeeded

2021-09-02 00:00:20 IP & MAC Binding INFO [5767] Initialization succeeded

2021-09-02 00:00:20 UPnP INFO [5652] Service start

2021-09-02 00:00:20 UPnP INFO [5652] Service stop

2021-09-02 00:00:19 Remote Management INFO [5318] Service stop

2021-09-02 00:00:18 Led Controller INFO [1091] Start to run WIFI5G_ON

2021-09-02 00:00:18 Led Controller INFO [1091] Start to run WIFI2G_ON

2021-09-02 00:00:00 Time Settings INFO [1120] Service start

1970-01-01 00:00:11 Led Controller INFO [1091] Service start

#25

Kevin_Z

2022-01-11 08:57:02

Posts: 21207

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Registered: 2018-12-24

Re:Archer AX10 drops internet connection every day at the same time

2022-01-11 08:57:02

@IM79

Hello, was there any change or modification on the router or in the network before this issue starts happening, such as upgrading the router firmware?

Who is your ISP? Be sure you still get a stable connection when connecting to the ISP modem directly.

Please pay attention to the Internet LED on the AX20 when the disconnect happens, and also check if there is still a WAN IP address on the AX20.

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#26

IM79

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2022-01-11 11:12:57 - last edited 2022-01-11 18:17:40

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Re:Archer AX10 drops internet connection every day at the same time

2022-01-11 11:12:57 - last edited 2022-01-11 18:17:40

@Kevin_Z

There was no modifications in router before that, but regarding firmware update - have enabled auto-update... so do not know if this can cause something.

Yesterday found suggestion to enable "Get IP using Unicast DHCP" ... looks promising as all night there were no disconnects (but need to admit, that most of devices was not used during night time).

Interesting, that in DHCP client list there are some items with "--" or labeled as "UNKNOWN" if opening Network Map -> Clients ... As it appears those are Apple devices and maybe just coincidence that network disconnects started when some additional Apple devices were connected to local network...

Seems that now everything works:

1) ISP replaced its modem/router
2) Moved TP Link AX20 closer to devices and away from ISP router.

3) Enabled: "Get IP using Unicast DHCP"
4) Also removed ISP routers DNS and provided DNS 8.8.8.8 and 1.1.1.1 (otherwise Apple devices were complaining about wifi encription)

#27

Kevin_Z

2022-01-12 01:22:55

Posts: 21207

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Re:Archer AX10 drops internet connection every day at the same time

2022-01-12 01:22:55

@IM79

That is a great start. Please keep monitoring the network connectivity and do let me know if there is anything new that comes up.

Regarding the "--" or labeled as "UNKNOWN" display issue for the Apple devices, you may check if they have enabled the Private MAC address on those iOS, if yes, the router may fail to identify the devices and thus display "--" or "UNKNOWN" for them.

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#28

Archer AX10 drops internet connection every day at the same time

Archer AX10 drops internet connection every day at the same time

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