tp-link archer ax10 devices do not connect

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tp-link archer ax10 devices do not connect

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tp-link archer ax10 devices do not connect
tp-link archer ax10 devices do not connect
2020-11-17 17:11:57
Model: Archer AX10  
Hardware Version: V2
Firmware Version: Archer AX10(US)_V1.20_200706

I have an Archer AX10 V1.20 router that my samsung C410w printer cannot connect to.
When installing the printer, he finds the network, but cannot connect.
This same printer ran smoothly with the Acher C6 model. And this morning I did a test with another router Tp-link c5 that connected without problems.
I would like to know if there are any limitations with the router, or anything you can do to solve this problem. I thank you for your help.

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#1
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11 Reply
Re:tp-link archer ax10 devices do not connect
2020-11-18 04:31:01

@geekfer 

 

Try with these Wi-Fi settings on 2.4 GHz band and check if that helps:

 

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#2
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Re:tp-link archer ax10 devices do not connect
2020-11-18 11:12:07 - last edited 2020-11-18 11:12:48

@Ivaylo I made this configuration, even so it didn't connect.

Ivaylo wrote

@geekfer 

 

Try with these Wi-Fi settings on 2.4 GHz band and check if that helps:

 

 

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#3
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Re:tp-link archer ax10 devices do not connect
2020-11-18 19:53:02

@geekfer Hi. Your problem sounds like what I experienced. I couldn't connect to the router no matter which combination of band/encryption I chose. The only way I was able to connect any of the devices was if I removed any security from the wifi network (unencrypted, no-security).

 

If this is what happens on your side too, you might have to do a factory reset, as that was the only thing that worked for me ultimately.

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#5
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Re:tp-link archer ax10 devices do not connect
2020-11-18 20:14:50

@DMiloje 

That's right. Without security the printer connected. If I reset the router and configure security again, will the printer connect?

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#6
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Re:tp-link archer ax10 devices do not connect
2020-11-20 07:44:21

@DMiloje 

 

Hello, are you using the same samsung C410w printer as @geekfer ? When you try to connect to the 2.4GHz network, does it just show you incorrect password error? Try to reset the router and reconfigure it from scratch and see if the printer can connect. Thanks.

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#7
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Re:tp-link archer ax10 devices do not connect
2020-11-22 17:35:46

@Kevin_Z 

 

I reset the router to its original settings. The printer still did not connect. I did the reset twice. Then I set up another router to test the huawei ws5200. The printer connected and ran smoothly.

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#8
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Re:tp-link archer ax10 devices do not connect
2020-11-23 03:21:48

@geekfer 

 

Hi, thank you very much for your kind update.


We would like to escalate your case to our engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.    

 

Good day.

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#9
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Re:tp-link archer ax10 devices do not connect
2020-11-23 11:09:49

@Kevin_Z 

 

I want. I'm waiting for help. Thanks.

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#10
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Re:tp-link archer ax10 devices do not connect
2020-11-23 12:16:30

@geekfer 

 

Thank you. Please chekc your email box and respond, we will continue to help you.

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#11
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Re:tp-link archer ax10 devices do not connect
2020-12-21 16:23:43

@Kevin_Z Hi, I have the same issue but with an Epson printer. I can connect to the 2.4GHz band but the moment I'm trying to print something the printer disconnects.

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#12
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