Archer A7 PPoE issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer A7 PPoE issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer A7 PPoE issue
Archer A7 PPoE issue
2020-11-27 06:03:11 - last edited 2020-11-30 01:46:57
Model: Archer A7  
Hardware Version: V5
Firmware Version: 1.0.16 Build 20201029 rel.43238(4555)

Hello,

 

My router was working fine until this morning. 

 

I've been using PPoE connectioin. But now its working in DHCP and in PPOE it doesn't connect. 

 

I've tried to reboot. But still the issue remains. 

 

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Archer A7 PPoE issue-Solution
2020-11-28 05:49:49 - last edited 2020-11-30 01:46:57

@Kevin_Z 

 

Hi, 

 

I contacted my ISP ACT Fibernet. 

 

The issue is resolved now. 

 

Based on my perusal I came to know that my issue is with DNS 1.1.1.1 

 

When I use the dynamic DNS provided by ISP there isn't any issue. 

 

Moreover, I had restore to factory defaults now. Which I did yesterday too. 

 

Used 1.1.1.1 and issue started and manual change to dynamic dns by ISP also not worked. 

Recommended Solution
  3  
  3  
#3
Options
3 Reply
Re:Archer A7 PPoE issue
2020-11-27 09:06:01

@LoganDkp 

 

Hello, may I know who is your ISP? You are suggested to connect the ISP modem directly to a computer, try to dial up on the computer and see if you have internet access, instruction is as below:

https://www.tp-link.com/support/faq/339/

 

If this works fine, then connect the ISP modem back to the A7 WAN port, input the PPPoE username and password on the WAN page again, ensure the cable between the ISP modem and the A7 is good.

 

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:Archer A7 PPoE issue-Solution
2020-11-28 05:49:49 - last edited 2020-11-30 01:46:57

@Kevin_Z 

 

Hi, 

 

I contacted my ISP ACT Fibernet. 

 

The issue is resolved now. 

 

Based on my perusal I came to know that my issue is with DNS 1.1.1.1 

 

When I use the dynamic DNS provided by ISP there isn't any issue. 

 

Moreover, I had restore to factory defaults now. Which I did yesterday too. 

 

Used 1.1.1.1 and issue started and manual change to dynamic dns by ISP also not worked. 

Recommended Solution
  3  
  3  
#3
Options
Re:Archer A7 PPoE issue
2020-11-30 01:47:16

@LoganDkp 

 

Hi, glad to hear that it works, congrats.^_^

 

If need any further help, just let us know.

 

Good day~

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 391

Replies: 3

Related Articles