TL-WR845N - Frequent PPPoE Connection Drops on WiFi

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TL-WR845N - Frequent PPPoE Connection Drops on WiFi

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Re:TL-WR845N - Frequent PPPoE Connection Drops on WiFi
2021-07-19 10:03:56

@ManishJanjani 

 

Hello, can we have the firmware version of the router? You can find it on the router Status page, please show us the screenshot.

 

Who is your ISP? When the internet drops on the router, is there still a WAN IP address on the Status page? Ensure the cable between the ISP modem and the router is good.

 

Try to reset the router to factory defaults by referring to this guide, reconfigure it from scratch, then check again if the connection is stable. If the issue still happens, please send us the whole system log on the router, includes that before and after the router disconnects, but don't reboot the router, which will clear the log, you can login to the router web GUI to click disconnect then connect to see if the connection will restore.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#12
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Re:TL-WR845N - Frequent PPPoE Connection Drops on WiFi
2021-07-19 11:55:52

@Kevin_Z 

 

Hi Kevin

Firmware Version:0.9.1 3.17 v0001.0 Build 201214 Rel.67500n

Hardware Version:TL-WR845N v4 00000004

 

Wnet is my ISP provider. Yes, the WAN IP is persistent even when the wifi drops (takes atleast 4-5 attemps to connect, but able to see the status page on router home page)) 

 

Also, as mentioned earlier, the router home page also takes atleast 4-5 atttempts to connect and open... navigating and going to Network-WAN is out of question.. have to restart the router and connection is restored for another ~2 hrs.

On the ISP home page, I can see that connection is still established as it reflects whether is logged in on not. So connection to ISP is established by router durnig this time

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#13
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Re:TL-WR845N - Frequent PPPoE Connection Drops on WiFi
2021-07-20 02:07:37

@ManishJanjani 

 

Thank you for the detailed info. To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#14
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Re:TL-WR845N - Frequent PPPoE Connection Drops on WiFi
2021-11-22 11:16:50

@Vasudev my wr845n v4 had the same problem.
looks like the firmware is problematic, the firmware update does not fix, but actually worsens the wireless quality, drops more often than the first firmware version.
Likewise with wr840n v6, when updating the firmware to the latest version, the same problem appears as wr845n, wireless is not stable. when downgrade to the first firmware version wireless can be normal again.
one more wr841hp v5 also experienced the same thing, wireless is not stable.
I'm sure it's a firmware problem, because the wr840n case can be normal when downgrading to the first firmware.

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