@Inflictor 

 

This sounds like signal strengh is too weak to maintain the connection

 

Do you have beam forming and SmartConnect enabled?   that should help move you to the 2.4ghz when sigal is weak on teh 5ghz

 

Also do you have other APs around the house broadcasting the same SSID?

 

@Philbert 

 

hi

 

my signal is full and strong 

 

I contacted via chat support and they said it's to do with smart connect dropping WiFi connections and told me to basically not use it 

 

so I've disabled it and see how it goes from there 

@Inflictor 

 

What is likely happening is your 5Ghz signal isnt strong enough to maintain so SmartConnect is trying to move you to the 2.4Ghz (2.4 has a longer range), this will disconnect you while it does that

 

Disabling Smart Connect will help this as it wont force you down, instead keep you alive on the weaker signal until its completely gone.  However performance will suffer

 

This does sound like a signal issue, setting separate 2.4 and 5ghz SSIDs then testing signal strength will tell you.    Or if you use an app like wifi analyser and post the screenshot at teh affected area we can tell you more then as that will show the actual -db loss on the signal

Hi and ty I’ve separated the WiFi by names so there is 3 now They all have full signal around the house Maybe should I retry the smart connect or leave it alone ? I’ve also gone from wp3 to wp2 as that might of had an issue too? My security cameras were playing up although they was always on the 2.4 But since separating the WiFi’s that has come on ok , might be coincidence but I’ll keep an eye on that

@Inflictor 

 

Just judging by your first post you are using IPhones so im going to guess that you are using the WiFi signal meter on your phone as a guage of signal strengh?  I would strongly recommend against this, you need to know the actual -db loss figures before you can make a call on signal strength.

 

Install a wifi scanner and see what the actual signal -db or RSSI is before enabling SmartConnect again.

 

What you said about the cameras working OK on 2.4 only confirms my suspicions that the 5ghz isnt strong enough.     SmartConect will always try to move devices to the faster 5Ghz frequency, as you mention they drop off once SmartConnnect is enabled im guessing that the AP is trying to move them to the 5Ghz and signal isnt allowing.. therefore drops off

 

Being completely honest with you here, until you actually do some signal strength reading in the affected area you are shooting in the dark, you also dont know what channels your neighbours are on and that could be interfering with your signal...   below is an example of what you should expect to see

 

 

In this example you will see the neighbours are flooding the lower channels so rightfully this user has went to higher side to avoid this..  Note his phone is reproting a PERFECT signal on WiFi

 

 

Now look at the strengh in red on the right.. it averages around -45/50 db  this is an AVERAGE signal.    However the phone reads excellent, they lie a lot

 

 

Looking closer, it should be a 3.5 / 4 at best.. certainly not perfect  (perfect is -35/40db)

 

 

Until you do these tests you are just shooting in the dark and your phone will lie to you about it.. sorry..

 

 

 

 

Ok I’ll try and find an app that does that. I got net analyzer but can’t see the screenshots you’ve showed Recommended app on iOS? Also, I’ve now set a separate name and a separate password for all 3 WiFi’s. Is that a good thing to do ? Thanks

@Inflictor 

 

When you say all 3WiFi, is it the same SSID just different frequency?     Home2_4Ghz    Home5Ghz etc etc..?   in that case you could use one password

 

If they are seperate WiFi   for example   IOT   Home   and   Guests..  then yeah its best different passwords :)

 

If you have an android or windows device look for WiFi Analyser

 

https://www.microsoft.com/en-us/p/wifi-analyzer/9nblggh33n0n?activetab=pivot:overviewtab

 

https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en

 

 

 

IOS doesnt have a much choice as Apple dont let you do scanning..  MAC you can use this, just choose the free version

https://www.netspotapp.com/netspotpro.html

 

 

@Philbert 

 

yes but I've now put different passwords to each one. Is that ok too you think   Or is it better one the same password?

 

I'll find that app also and show you the results 

 

 

cheers for your help with this. Appreciate it 

@Inflictor 

 

Yeah that will work fine with multiple passwords and is likely a good idea, as long as it doesnt annoy you

 

Lets have a look at your WiFi Scan results first and see what is going on, check out what your neighbours are at for example.  

 

No worries happy to help where possible!

 

 

Hi I’ve tried to find that app but don’t have a laptop...I found one app etcon my android box but it shows more my WiFi stuff and what is was saying was everything looked great and tbh Since I’ve separated it all, my speeds are at there peak, 100mb down I’m getting 120 when I’ve never had more than my provider gives like that lol Everything seems to be running smoothly