@james2333 I advise you to follow my advice here and submit a support request directly to TP-Link.  The purpose of this forum to offload support requests to the community, where they can hopefully help each other instead of filling up the support queue with easily resolvable problems.  There seems to be only one representative from TP-Link here, and while I have no issue with the job he is assigned to do nor with the way he performs it, it's not clear how much authority or influence he has in terms of developer priorities.