New AX5400 no option to select ISP ( PPPOE)

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New AX5400 no option to select ISP ( PPPOE)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
New AX5400 no option to select ISP ( PPPOE)
New AX5400 no option to select ISP ( PPPOE)
2021-05-06 23:56:05

Bougth a new AX5400 , cant seems to connect to internet . Notice that there is no option under PPPOE to select which ISP ( unifi , Maxis) even confirm User name and Password are all right 

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#1
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Re:New AX5400 no option to select ISP ( PPPOE)
2021-05-08 03:33:47

@DdLee 

 

May I know who is your ISP? Does it require any VLAN ID setting on the router? Please show us the configuration page on the router, you can cover the credentials for any security concern.

 

You can also refer to the guide below to review the settings on the router:

https://www.tp-link.com/support/faq/1556/

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#2
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Re:New AX5400 no option to select ISP ( PPPOE)
2021-05-08 09:22:48

@DdLee 

 

Try to use a PC/Mac to configure the AX5400, the Tether APP might not have the options needed for Unifi/Maxis ISP to properly get to the internet.

 

Checkout the review of the AX5400

 

"https://www.blacktubi.com/review/tp-link-archer-ax73/"

 

read under the "Firmware and Features" portion of the article.

 

You'll have to go thru the setup wizard using a PC/Mac ..... not thru the Tether APP for it to work since you'll have choose or enable the VLAN profile for UNIFY/Maxis.

 

Cheers.

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#3
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Re:New AX5400 no option to select ISP ( PPPOE)
2021-09-09 09:58:22

@DdLee 

 

i have tried using both but still not working!!!! 

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#4
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