New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
after update on this firmware it keeps disconnecting:(
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Can you please be more specific about the disconnect issue you are experiencing? Is it the WAN disconnecting, or 2.4G wireless, or 5G wireless disconnects?
If it is the WAN/Internet disconnects on the router, please confirm if you have a stable connection all the time with the ISP modem before and after the router firmware update. BTW, who is your ISP?
If it is the 2.4G or 5G disconnecting, please check if you can modify the wireless basic settings on the router, try to run a Wi-Fi analyzer to find a clear channel for the 2.4G/5G network, then change the 2.4G channel width to 20MHz, 5G to 40MHz, change the security to WPA2-PSK/AES, reboot the router and reconnect to the wireless network, then confirm.
Are there any Onemesh range extenders in the network? What if you disconnect them from the network, will the AX10 network become stable?
- Copy Link
- Report Inappropriate Content
mainly WAN disconnecting.. my ISP provider is Starhub.
and yes i do have onemesh range extender. So far router stable with range extender.
- Copy Link
- Report Inappropriate Content
What is the model number of the Onemesh extender? Please confirm if the internet is stable if you remove the extender from the network.
Please also verify if the WAN connection was stable before the firmware update on the AX10. Ensure the Starhub modem is stable by connecting a PC directly to it, and monitor. BTW, how often does this disconnect issue happen on the AX10?
- Copy Link
- Report Inappropriate Content
the onemesh extender: RE300 version 1.0.7 Build 20210129 Rel. 60416
i guess internet is stable.
in a day 2 - 3 times its disconnecting.
- Copy Link
- Report Inappropriate Content
If that is the case, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 512
Replies: 5
Voters 0
No one has voted for it yet.