Home

Forums

Stories

Knowledge Base

Home Network Community > Wi-Fi Routers > AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

< Wi-Fi Routers

AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TheNoise

2021-07-01 16:58:10 - last edited 2021-07-08 02:59:36

Posts: 8

Helpful: 6

Solutions: 1

Stories: 0

Registered: 2021-07-01

AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

2021-07-01 16:58:10 - last edited 2021-07-08 02:59:36

Model: Archer AX20

Hardware Version: V1

Firmware Version: 1.3.1 Build 20210521 rel.72481(5553)

Hi,

I've been having a very frustrating issue for the past two months where our internet connection (both wired from the router to a desktop PC, and all wireless devices) will completely drop out for 3-4 minutes sometimes multiple times a day. This happens despite the router reporting uninterupted "Online Duration" in the Internet Status section, and my ISP (Spectrum) checked their logs yesterday and said they showed no downtime/outages on our modem except for a brief period over a month ago.

Archer AX20 v1.20

Most recent firmware 1.3.1 Build 20210521 rel.72481(5553)

The router is connected to Spectrum's modem, running separate 5 Ghz and 2.4 Ghz networks (not Smart Connect), and also hardwired to a desktop PC (Windows 10) as well as a PS4.

I have an uptime monitor running 24/7 on the PC and have seen near daily dropouts of 3-4 minutes at completely different times of day. (The uptime monitor pings Google's DNS, Level 3's DNS, and CloudFlare's DNS and if it can't reach all three for over 10 seconds, it logs a failure and records how long it lasts.)

Since Spectrum says this isn't their modem/service, I'm here to see if anyone can provide advice on why this could be happening with the AX20 (if that is indeed the problem).

I did a factory reset yesterday, after Spectrum said it wasn't them, and I also updated the DNS to CloudFlare's public DNS (1.1.1.1 / 1.0.0.1) instead of Spectrum's. Neither have helped, as we've still had dropouts since the reset.

What other info can I provide for troubleshooting?

Thanks,

Eric

13 Reply

Kevin_Z

2021-07-08 03:01:37

Posts: 21587

Helpful: 5041

Solutions: 2543

Stories: 21

Registered: 2018-12-24

Re:AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

2021-07-08 03:01:37

@TheNoise

That's great.

So this means in some cases, the internet line is actually not stable even when the modem shows as always connected. Testing with another router with the modem might be a good idea in such cases.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

#13

devrath

LV1

2021-10-10 19:50:32

Posts: 6

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2020-11-07

Re:AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

2021-10-10 19:50:32

@TheNoise am also facing the same issue in the last update everything was completely fine the connection used to last for weeks without any dropouts unless I had a power outage now the connection is dropping every random hour some times even in minutes which is not good.

#14

TheNoise

LV1

2021-10-10 19:53:35

Posts: 8

Helpful: 6

Solutions: 1

Stories: 0

Registered: 2021-07-01

Re:AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

2021-10-10 19:53:35

@devrath my issue was definitely on the ISP side. After they ran a new line from the street the signal drastically improved and my dropouts stopped. Definitely not a router issue as it turned out, for me. Know getting a service appointment can suck and be a lot of hassle, but you may want to give your ISP a call. Good luck!

#15

AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

AX20 connection dropouts (wired & wireless) despite router reporting sustained 'Online Duration'

Information

Voters 0

Tags