Unable to update firmware of AX73

Re:Unable to update firmware of AX73
2021-07-19 06:29:25

@Kevin_Z that would be a good help from your side. Currently only EU version is available and US version needs to be sourced by changing region & not all knows about this.

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Re:Unable to update firmware of AX73
2021-07-19 06:32:42

 

Kevin_Z wrote

@Sumty_AX73 

 

woozle's explanation is correct, you need to upgrade the router firmware as per the region version printed on the label, you cannot install a US firmware on the EU hardware, or vice verse.

 

We will remind the Indian web admin to publish the latest firmware for the US version. I guess both EU and US versions are available in the local market now.

@Kevin_Z 


am in dire need of my HDD to be available via USB \ FTP feature option to be available over the internet.


can you help me with the beta version for ax73 please, i have read that the EU beta version or the JP latest version solved their issues. 

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#14
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Re:Unable to update firmware of AX73
2021-07-19 11:22:49

@Sumty_AX73 

 

Have you received the email from the support engineer? Please check your email box, and follow it up, they will help you address the issue and solve it.

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Re:Unable to update firmware of AX73
2021-07-19 16:56:26

@Kevin_Z 

Yes mate, I will be replying them with the time slot for 20th July i.e. Tomorrow 

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#16
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Re:Unable to update firmware of AX73
2021-07-20 19:22:46

 

Kevin_Z wrote

@Sumty_AX73 

 

Have you received the email from the support engineer? Please check your email box, and follow it up, they will help you address the issue and solve it.

@Kevin_Z i had been on the screenshare with support engineer and he collected multiple debug logs afterupdating beta firmware and advised me to stay on beta firmware as most of my issues with usb storage features were resolved on this beta fw

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#17
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Re:Unable to update firmware of AX73
2021-07-21 15:33:31 - last edited 2021-07-21 15:34:05

@Sumty_AX73 hello, you mentioned you updated your firmware, I dont see any update on the US portal. Even my model is US version.

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#18
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Re:Unable to update firmware of AX73
2021-07-22 04:43:25

@Varun5 

Varun5 wrote

@Sumty_AX73 hello, you mentioned you updated your firmware, I dont see any update on the US portal. Even my model is US version.

 

@Kevin_Z  arranged for a support engineer and that engineer on a screenshare tested the beta firmware

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