Getting very slow speed when using Router as extender Model (EC230-G1)

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Getting very slow speed when using Router as extender Model (EC230-G1)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Getting very slow speed when using Router as extender Model (EC230-G1)
Getting very slow speed when using Router as extender Model (EC230-G1)
2021-09-01 04:56:04 - last edited 2021-09-02 03:28:56
Model: TP-Link Routers  
Hardware Version: V1
Firmware Version: 2.0.0.0.9

Getting very slow speed when using Router as extender Model (EC230-G1). It is a dual band router .I have a internet plan of 150Mbps Speed. I am not able to open any application through cellphone and my extender network got disconnected automatically. Even Website is not showing any firmware of this model

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Re:Getting very slow speed when using Router as extender Model (EC230-G1)-Solution
2021-09-02 03:28:51 - last edited 2021-09-02 03:28:56

@PulakBansal 

 

Hi, EC230-G1 is a customized version for Service Providers in the local market, which means the firmware of the router might be self-designed by your ISP. Visit the website for more details: https://service-provider.tp-link.com/wifi-router/ec230-g1/.


Generally, the support for this customized version will be covered by your ISP, and we suggest you contact your ISP first to check if there is any limitation on the firmware.

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Re:Getting very slow speed when using Router as extender Model (EC230-G1)-Solution
2021-09-02 03:28:51 - last edited 2021-09-02 03:28:56

@PulakBansal 

 

Hi, EC230-G1 is a customized version for Service Providers in the local market, which means the firmware of the router might be self-designed by your ISP. Visit the website for more details: https://service-provider.tp-link.com/wifi-router/ec230-g1/.


Generally, the support for this customized version will be covered by your ISP, and we suggest you contact your ISP first to check if there is any limitation on the firmware.

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Re:Getting very slow speed when using Router as extender Model (EC230-G1)
2021-09-02 03:53:03
@Kevin_Z Thanks for your Response. Earlier I checked with my ISP, they said they will not provide any support for TP-Link Wi-fi router. I have to contact TP-Link support for this. I don't know what should i do know, if no one is willing to support on this. I My product is under Warranty. Seems my Hard earned money is wasted
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Re:Getting very slow speed when using Router as extender Model (EC230-G1)
2021-09-02 08:53:30

@PulakBansal 

 

Please check if you can feedback or file a request to the local support, then they would help further:

https://www.tp-link.com/in/support/contact-technical-support/#Hotline-Support

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Re:Getting very slow speed when using Router as extender Model (EC230-G1)
2021-09-02 09:00:03
waiting for support for TP-Link support from last one month. Whenever i call, they say they will call me back, but after that no call. Can TP-Link support for RMA of this product?
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