TL-MR3040 Not Compatible With ZTE AC2736

TL-MR3040 Not Compatible With ZTE AC2736
TL-MR3040 Not Compatible With ZTE AC2736
2013-07-06 18:39:10
Region : India

Model : TL-MR3040

Hardware Version : V2

Firmware Version : 3.14.4 Build 121017 Rel.62268n

ISP : Reliance Netconnect+


TP-LINK 3G/4G Router: TL-MR3040
Serial Number: 12BC7900861
Firmware Version: 3.14.4 Build 121017 Rel.62268n
Hardware Version: MR3040 v2 00000000
------------------------
Relaince 3G Datacard: ZTE AC2736
ISP: Reliance Netconnect Broadband+ V1.0.27
Note: This data card is working fine with my laptop without any issue.
I have tried all the options (Including Auto) available for reliance providing required authentication details.
It is detecting the data card and then tries to connect but not connecting.
Referred forum as well on tp-link but I did not get a proper guide to deal with this kind of situations.
------------------------
Steps I used to setup the TL-3040
( 1) Quick Setup - 3G/4G:
(i) Location: India
(ii) ISP: Reliance Netconnect (Default Dial Number: "#777" APN: "")
(iii) Authentication Type: Auto
(iv) Set the Dial Number, APN, Username and Password manually: Checked
(v) Dial Number: #777
(vi) APN: Blank
(vii) Username: Datacard Mobile Number same as using for laptop
(viii) Password: Datacard Mobile Number same as using for laptop
------------------------
Status:(1)

3G/4G
3G/4G USB Modem: Identifying...
Signal Strength: 0%
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS Server: 0.0.0.0 , 0.0.0.0
Online Time: 0 day(s) 00:00:00

Status (2) :

3G/4G
3G/4G USB Modem: Identified
Signal Strength: 0%
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS Server: 0.0.0.0 , 0.0.0.0
Online Time: 0 day(s) 00:00:00 Connecting...

Status (3) :

3G/4G
3G/4G USB Modem: Identifying...
Signal Strength: 0%
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS Server: 0.0.0.0 , 0.0.0.0
Online Time: 0 day(s) 00:00:00

Status (4):

3G/4G
3G/4G USB Modem: Identified
Signal Strength: 0%
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DNS Server: 0.0.0.0 , 0.0.0.0
Online Time: 0 day(s) 00:00:00 Connecting...



------------------------
System Log:
---------

####################################################################
# TL-MR3040 System Log
# Time = 1970-01-01 0:31:06 1867s
# H-Ver = MR3040 v2 00000000 : S-Ver = 3.14.4 Build 121017 Rel.62268n
# L = 192.168.0.1 : M = 255.255.255.0
# 3G : 3G = 0.0.0.0 : M = 0.0.0.0 : G = 0.0.0.0
####################################################################

1st day 00:24:04 OTHER INFO User clear system log.
1st day 00:24:11 3G/4G WARNING 3G Modem connecting error, please check the dial number and APN.
1st day 00:24:11 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:24:16 PPP NOTICE Standard authentication.
1st day 00:24:16 3G/4G NOTICE 3G/4G start connecting...
1st day 00:24:16 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:24:16 PPP INFO pppd start
1st day 00:24:27 3G/4G NOTICE Reset the 3G modem, please wait.
1st day 00:24:27 3G/4G NOTICE handle_card start
1st day 00:24:27 3G/4G INFO LTE MODEM = 0, status = 1, targetVendorID = 0x0, targetProductID = 0x0
1st day 00:24:27 3G/4G INFO LTE MODEM = 0, status = 0, targetVendorID = 0x0, targetProductID = 0x0
1st day 00:24:27 3G/4G NOTICE delete usb_reset file
1st day 00:24:29 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:24:30 3G/4G INFO 3G Modem is plugged out.
1st day 00:24:35 3G/4G NOTICE handle_card start
1st day 00:24:35 3G/4G INFO LTE MODEM = 0, status = 1, targetVendorID = 0x0, targetProductID = 0x0
1st day 00:24:40 3G/4G INFO Before Mode switch VendorID = 0x19d2, ProductID = 0xfff5
1st day 00:26:17 3G/4G INFO Main interface_index[0] = 0
1st day 00:26:18 3G/4G NOTICE after switch modem vid is 0x19d2 pid is 0xfff1
1st day 00:26:18 3G/4G INFO LTE MODEM = 0, status = 2, targetVendorID = 0x19d2, targetProductID = 0xfff1
1st day 00:26:19 3G/4G INFO USB modem is ready
1st day 00:26:23 PPP NOTICE Standard authentication.
1st day 00:26:23 3G/4G NOTICE 3G/4G start connecting...
1st day 00:26:23 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:26:23 PPP INFO pppd start
1st day 00:26:33 3G/4G WARNING 3G Modem connecting error, please check the dial number and APN.
1st day 00:26:33 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:26:44 PPP NOTICE Standard authentication.
1st day 00:26:44 3G/4G NOTICE 3G/4G start connecting...
1st day 00:26:44 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:26:44 PPP INFO pppd start
1st day 00:26:55 3G/4G NOTICE Reset the 3G modem, please wait.
1st day 00:26:55 3G/4G NOTICE handle_card start
1st day 00:26:55 3G/4G INFO LTE MODEM = 0, status = 1, targetVendorID = 0x0, targetProductID = 0x0
1st day 00:26:55 3G/4G INFO LTE MODEM = 0, status = 0, targetVendorID = 0x0, targetProductID = 0x0
1st day 00:26:55 3G/4G NOTICE delete usb_reset file
1st day 00:26:57 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:26:58 3G/4G INFO 3G Modem is plugged out.
1st day 00:27:03 3G/4G NOTICE handle_card start
1st day 00:27:03 3G/4G INFO LTE MODEM = 0, status = 1, targetVendorID = 0x0, targetProductID = 0x0
1st day 00:27:08 3G/4G INFO Before Mode switch VendorID = 0x19d2, ProductID = 0xfff5
1st day 00:28:45 3G/4G INFO Main interface_index[0] = 0
1st day 00:28:46 3G/4G NOTICE after switch modem vid is 0x19d2 pid is 0xfff1
1st day 00:28:46 3G/4G INFO LTE MODEM = 0, status = 2, targetVendorID = 0x19d2, targetProductID = 0xfff1
1st day 00:28:47 3G/4G INFO USB modem is ready
1st day 00:28:51 PPP NOTICE Standard authentication.
1st day 00:28:51 3G/4G NOTICE 3G/4G start connecting...
1st day 00:28:51 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:28:51 PPP INFO pppd start
1st day 00:29:01 3G/4G WARNING 3G Modem connecting error, please check the dial number and APN.
1st day 00:29:01 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:29:12 PPP NOTICE Standard authentication.
1st day 00:29:12 3G/4G NOTICE 3G/4G start connecting...
1st day 00:29:12 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:29:12 PPP INFO pppd start
1st day 00:29:23 3G/4G WARNING 3G Modem occurs exception, please reinsert the 3G modem.
1st day 00:29:23 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:29:34 PPP NOTICE Standard authentication.
1st day 00:29:34 3G/4G NOTICE 3G/4G start connecting...
1st day 00:29:34 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:29:34 PPP INFO pppd start
1st day 00:29:44 3G/4G WARNING 3G Modem connecting error, please check the dial number and APN.
1st day 00:29:44 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:29:55 PPP NOTICE Standard authentication.
1st day 00:29:55 3G/4G NOTICE 3G/4G start connecting...
1st day 00:29:55 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:29:55 PPP INFO pppd start
1st day 00:30:06 3G/4G WARNING 3G Modem occurs exception, please reinsert the 3G modem.
1st day 00:30:06 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:30:17 PPP NOTICE Standard authentication.
1st day 00:30:17 3G/4G NOTICE 3G/4G start connecting...
1st day 00:30:17 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:30:17 PPP INFO pppd start
1st day 00:30:27 3G/4G WARNING 3G Modem connecting error, please check the dial number and APN.
1st day 00:30:27 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:30:38 PPP NOTICE Standard authentication.
1st day 00:30:38 3G/4G NOTICE 3G/4G start connecting...
1st day 00:30:38 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:30:38 PPP INFO pppd start
1st day 00:30:49 3G/4G WARNING 3G Modem occurs exception, please reinsert the 3G modem.
1st day 00:30:49 3G/4G INFO sw3GMobileCmdReq 344 mobileFormatCmd error
1st day 00:31:00 PPP NOTICE Standard authentication.
1st day 00:31:00 3G/4G NOTICE 3G/4G start connecting...
1st day 00:31:00 3G/4G INFO Run 3G dial cmd: pppd 3g 1 /dev/ttyUSB0 115200 connect "chat -s -v -f /etc/ppp/c
1st day 00:31:00 PPP INFO pppd start

================================================

Please guys, can someone shed some light on this.....!?

Thanks
-Girish
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#1
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3 Reply
Resolved after upgrading the firmware
2013-07-06 22:50:56
The incompatibility issue of TL-MR3040 with ZTE-AC2736 has been resolved after upgrading the TL-MR3040 firmware to the latest version.

Mr Durgesh from TP-LINK support was the life saver for me. While replying to my mail, he also has sent one firmware bin file with instructions. I upgraded the router FW and now MR3040 is able to detect and connect to the internet.

Note that I am not able to upload the firmware as an attachment here due to restrictions. Please download the same here for TL-MR3040.
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https://docs.google.com/file/d/0B4y3o99LA_GsRjdCMzZNa25pSFE/edit?usp=sharing
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Thanks a lot for the quick support, Infact I got the reply within an hour.

:) :)
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#2
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Re:TL-MR3040 Not Compatible With ZTE AC2736
2013-07-07 12:31:00
It seems your ZTE AC2736 is identified by the router. For some reasons, the router can not pass through the authentication process. From the system log, i also found "3G Modem connecting error, please check the dial number and APN", so i strongly advice you to confirm the dial number and APN with Reliance; besides, double check the username and password. Then manually enter all those parameters onto the router.
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#3
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Re:TL-MR3040 Not Compatible With ZTE AC2736
2013-07-08 17:59:14
Hi Matthew,
There is no issues/problems with Dial number, Password/Username and APN as the same does work on laptop.
Firmware "3.14.4 Build 121017 Rel.62268n" is the culprit. I had to update it to the latest version (mr3040v2_en_3_15_2_up(130328)) to resolve it. Thanks for Dhurgesh (TP-LINK Support person) who has sent updated FW.

If anyone wants it for TL-MR3040, download it from here
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https://docs.google.com/file/d/0B4y3o99LA_GsRjdCMzZNa25pSFE/edit?usp=sharing
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-Girish KG
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#4
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