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Ax50 keep rebooting randomly

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Ax50 keep rebooting randomly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Ax50 keep rebooting randomly
Ax50 keep rebooting randomly
2021-09-27 11:09:41
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9 Build 20200708 rel.55037(5553)

 

Ax50 keep rebooting randomly since i set and use the 5gz connection as ax, connection also droped sometimes, this is irritating as this always happened when i turn the 5gz connection to wifi6 and i dont want to use the 2.4g one as it slower

Please fix!

 

Thank you

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#1
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6 Reply
Re:Ax50 keep rebooting randomly
2021-09-27 11:11:49
I already factory reset setting I only use 192.168.0.1 to set things up Its always keep rebooting by itself The only 1 times it isnt is just when i put the 5g wireless to off and use the 2.4g only
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#2
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Re:Ax50 keep rebooting randomly
2021-09-27 23:39:19

It happened again twice this morning

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#4
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Re:Ax50 keep rebooting randomly
2021-09-28 11:19:02

@Lox 

 

Can we have the whole system log on the AX50 after the auto-reboot? Please send us the settings for the 5G network you modified to which you thought caused the router to reboot itself, a screenshot would be appreciated (you can mask personal credentials such as network name and password).

 

What kind of modem is attaching to the AX50 WAN? What's the model? As per the log you attached, it seems that the AX50 disconnects from the modem/internet, can you confirm the LED status when you mean it is rebooted? A video about the issue would be great.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:Ax50 keep rebooting randomly
2021-09-28 11:42:23

@Kevin_Z 

 

this is the log

 

####################################################################
#                  Archer AX50 System Log
# Time = 2021-09-28 18:28:08
# H-Ver = 1.0.0 ; S-Ver = 1.0.9 Build 20200708 rel.55037
####################################################################
2021-09-28 06:35:09 led-controller[1413]: <6> 288051 Start to run WAN1_ON
2021-09-28 06:35:09 led-controller[1413]: <6> 288051 Start to run WAN0_OFF
2021-09-28 06:35:09 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-28 06:34:58 upnp[27770]: <6> 217504 Service start
2021-09-28 06:34:57 upnp[27770]: <6> 217505 Service stop
2021-09-28 06:34:56 remote-management[27624]: <6> 282505 Service stop
2021-09-28 06:34:39 nat[24762]: <6> 211501 Initialization succeeded
2021-09-28 06:34:38 nat[24762]: <6> 211501 Initialization succeeded
2021-09-28 06:34:17 led-controller[1413]: <6> 288051 Start to run WAN1_OFF
2021-09-28 06:34:17 led-controller[1413]: <6> 288051 Start to run WAN0_ON
2021-09-28 06:34:17 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-28 06:33:23 nat[16840]: <6> 211501 Initialization succeeded
2021-09-28 06:33:22 nat[16840]: <6> 211501 Initialization succeeded
2021-09-28 06:33:22 led-controller[1413]: <6> 288051 Start to run WAN1_OFF
2021-09-28 06:33:22 led-controller[1413]: <6> 288051 Start to run WAN0_OFF
2021-09-28 06:33:22 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-28 06:00:00 led-controller[1413]: <6> 288051 Start to run NIGHT
2021-09-28 01:17:01 led-controller[1413]: <6> 288051 Start to run WAN1_ON
2021-09-28 01:17:01 led-controller[1413]: <6> 288051 Start to run WAN0_OFF
2021-09-28 01:17:01 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-28 01:16:50 upnp[687]: <6> 217504 Service start
2021-09-28 01:16:49 upnp[687]: <6> 217505 Service stop
2021-09-28 01:16:48 remote-management[468]: <6> 282505 Service stop
2021-09-28 01:16:30 nat[30239]: <6> 211501 Initialization succeeded
2021-09-28 01:16:30 nat[30239]: <6> 211501 Initialization succeeded
2021-09-28 01:16:10 led-controller[1413]: <6> 288051 Start to run WAN1_OFF
2021-09-28 01:16:10 led-controller[1413]: <6> 288051 Start to run WAN0_ON
2021-09-28 01:16:10 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-28 01:15:16 nat[22390]: <6> 211501 Initialization succeeded
2021-09-28 01:15:15 nat[22390]: <6> 211501 Initialization succeeded
2021-09-28 01:15:14 led-controller[1413]: <6> 288051 Start to run WAN1_OFF
2021-09-28 01:15:14 led-controller[1413]: <6> 288051 Start to run WAN0_OFF
2021-09-28 01:15:14 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-27 22:00:01 led-controller[1413]: <6> 288051 Start to run NIGHT
2021-09-27 18:00:45 led-controller[1413]: <6> 288051 Start to run WAN1_ON
2021-09-27 18:00:45 led-controller[1413]: <6> 288051 Start to run WAN0_OFF
2021-09-27 18:00:45 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-27 17:59:32 upnp[32706]: <6> 217504 Service start
2021-09-27 17:59:32 upnp[32706]: <6> 217505 Service stop
2021-09-27 17:59:30 remote-management[32434]: <6> 282505 Service stop
2021-09-27 17:59:13 nat[29362]: <6> 211501 Initialization succeeded
2021-09-27 17:59:12 nat[29362]: <6> 211501 Initialization succeeded
2021-09-27 17:58:50 led-controller[1413]: <6> 288051 Start to run WAN1_OFF
2021-09-27 17:58:50 led-controller[1413]: <6> 288051 Start to run WAN0_ON
2021-09-27 17:58:50 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-27 17:57:58 nat[21008]: <6> 211501 Initialization succeeded
2021-09-27 17:57:57 nat[21008]: <6> 211501 Initialization succeeded
2021-09-27 17:57:55 led-controller[1413]: <6> 288051 Start to run WAN1_OFF
2021-09-27 17:57:55 led-controller[1413]: <6> 288051 Start to run WAN0_OFF
2021-09-27 17:57:55 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2021-09-27 06:00:00 led-controller[1413]: <6> 288051 Start to run NIGHT
2021-09-27 03:02:48 led-controller[1413]: <6> 288051 Start to run NIGHT
2020-07-08 00:01:44 led-controller[1413]: <6> 288051 Start to run WAN1_ON
2020-07-08 00:01:44 led-controller[1413]: <6> 288051 Start to run WAN0_OFF
2020-07-08 00:01:44 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2020-07-08 00:01:28 upnp[10339]: <6> 217504 Service start
2020-07-08 00:01:27 upnp[10339]: <6> 217505 Service stop
2020-07-08 00:01:26 remote-management[10174]: <6> 282505 Service stop
2020-07-08 00:01:24 led-controller[1413]: <6> 288051 Start to run WAN1_ON
2020-07-08 00:01:24 led-controller[1413]: <6> 288051 Start to run WAN0_OFF
2020-07-08 00:01:24 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2020-07-08 00:01:13 nat[7889]: <6> 211021 IPSEC ALG enabled
2020-07-08 00:01:13 nat[7889]: <6> 211021 L2TP ALG enabled
2020-07-08 00:01:13 nat[7889]: <6> 211021 PPTP ALG enabled
2020-07-08 00:01:13 nat[7889]: <6> 211021 SIP ALG enabled
2020-07-08 00:01:13 nat[7889]: <6> 211021 RTSP ALG enabled
2020-07-08 00:01:13 nat[7889]: <6> 211021 H323 ALG enabled
2020-07-08 00:01:13 nat[7889]: <6> 211021 TFTP ALG enabled
2020-07-08 00:01:13 nat[7889]: <6> 211021 FTP ALG enabled
2020-07-08 00:01:08 nat[7889]: <6> 211501 Initialization succeeded
2020-07-08 00:01:08 nat[7889]: <6> 211501 Initialization succeeded
2020-07-08 00:00:57 led-controller[1413]: <6> 288051 Start to run WAN1_OFF
2020-07-08 00:00:57 led-controller[1413]: <6> 288051 Start to run WAN0_ON
2020-07-08 00:00:57 led-controller[1413]: <6> 288051 Start to run LAN_OFF
2020-07-08 00:00:45 led-controller[1413]: <6> 288051 Start to run STATUS_ON
2020-07-08 00:00:43 led-controller[1413]: <6> 288051 Start to run GENERAL
2020-07-08 00:00:40 traffic-stats[5683]: <6> 269504 Service start
2020-07-08 00:00:37 factory-reset[5397]: <6> 284504 Service start
2020-07-08 00:00:36 access-control[5307]: <6> 239504 Service start
2020-07-08 00:00:36 access-control[5307]: <6> 239503 Function disabled
2020-07-08 00:00:35 nat[4957]: <7> 211001 Flush conntrack
2020-07-08 00:00:35 nat[4957]: <6> 211502 Function enabled
2020-07-08 00:00:34 nat[4957]: <5> 211051 Create NAT chain succeeded
2020-07-08 00:00:33 nat[4957]: <6> 211501 Initialization succeeded
2020-07-08 00:00:33 nat[4957]: <6> 211501 Initialization succeeded
2020-07-08 00:00:26 basic-security[4658]: <6> 219504 Service start
2020-07-08 00:00:26 basic-security[4658]: <5> 219606 Flush conntrack table succeeded
2020-07-08 00:00:24 firewall[3446]: <6> 209504 Service start
2020-07-08 00:00:19 led-controller[1413]: <6> 288051 Start to run WPS_ON
2020-07-08 00:00:19 led-controller[1413]: <6> 288051 Start to run WIFI5G_ON
2020-07-08 00:00:19 led-controller[1413]: <6> 288051 Start to run WIFI2G_ON
2020-07-08 00:00:18 imb[3992]: <6> 218507 Daemon connection succeeded
2020-07-08 00:00:18 imb[3992]: <6> 218012 ARP Binding disabled
2020-07-08 00:00:18 imb[3992]: <6> 218506 Config interface initialization succeeded
2020-07-08 00:00:18 imb[3992]: <6> 218501 Initialization succeeded
2020-07-08 00:00:18 upnp[3807]: <6> 217504 Service start
2020-07-08 00:00:17 upnp[3807]: <6> 217505 Service stop
2020-07-08 00:00:16 remote-management[3621]: <6> 282505 Service stop
2020-07-08 00:00:00 led-controller[1413]: <6> 288051 Start to run STATUS_SAN
2020-07-08 00:00:00 time-settings[1474]: <6> 279504 Service start
1970-01-01 00:00:27 led-controller[1413]: <6> 288504 Service start
 

this is when i use ax wifi6 and makes it reboot randomly

 

this is if i use wifi5 ac connection before 

 

 

this is the modem i connected it too

 

so the problem is sometimes when i use my devices, i got this message from tp link in my browser, your wan connection is disconnected, i still connect to the router but it didnt connect me to the internet, and it happened a lot like 3 times/day.

i need to wait like 3 mins to get connected again.

sometimes i need to do hard reset the ax50 router as my isp modem still working just fine and i can connect to internet with it but not through the ax50 wan.

i already use brand new cat5 lan cable and also use original power supply comes with the router and the result still the same.

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#6
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Re:Ax50 keep rebooting randomly
2021-09-28 12:07:29

Fyi: i already use this router for over a years now, i changed it from ac7 which is working properly and has no problem till now, i changed to ax50 for the wifi6, when i set ax50 for the first time its already rebooting a lot and did a lot of factory reset, one times i changed the setting of 5g connection to ac only and i use 2.4g with ax wifi6 connection without any problem. But the point is compared to 5g the 2.4g connection is way slower like half the speed. So i try to turned it back to ax connection for the 5g, it proven the speed is way faster and i enjoyed the speed but it keep rebooting over abd over again. Please help cos i want to use this router for wifi6 on 5g connection

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#7
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Re:Ax50 keep rebooting randomly
2021-09-29 01:43:42

@Lox 

 

If that is the case, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Information

Helpful: 0

Views: 834

Replies: 6

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