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Cannot log in using the default admin credentials

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Cannot log in using the default admin credentials

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot log in using the default admin credentials
Cannot log in using the default admin credentials
2021-10-19 16:15:55
Model: TL-WPA7510 KIT  
Hardware Version: V1
Firmware Version: Not known

Hi, I recently purchased a TP-WPA7617KIT but I can't log into the web interface, using the iOS app or through the tpPLC on a Mac using the default password.

 

The user guide tells me I should be able to browse to the device's IP address and see two boxes for the username and password. However, I only see a passowrd box and when I type in admin, it tells me that is too short. I have not changed the admin account or password from their defaults.

 

What am I doing wrong?

 

Thanks

 

 

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#1
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5 Reply
Re:Cannot log in using the default admin credentials
2021-10-21 03:04:00 - last edited 2021-10-21 03:05:21

@sparrowhawk 

Whie login via tpPLC Utlity, click the ' Global' icon on the side and see if you could log in via ‘admin’

May I have a photo of the login page  showing ‘ I only see a passowrd box ’ ?  You should be able to see tp-link logo on that login page. 

Kindly refer to guide here for the login page: 

How to log into the web-based management interface of Powerline ac Extender (new logo)?
 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Cannot log in using the default admin credentials
2021-10-21 14:55:33

@Solla-topee Hi, thanks for you help on this. Here are two screen shots of what I see when trying to access the wen interface of the extender via its IP address. I am not offered the option of inputting a username. Thanks.

 

 

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#3
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Re:Cannot log in using the default admin credentials
2021-10-22 06:15:11

Hey@sparrowhawk,thanks for sharing the screenshot!

This should be the new UI, which only uses a Password as the credential.

In your first-time login through Web UI or logging device on tpPLC APP, it should let users create a new Password. 

If you do not remember that password, please factory the wireless power line unit and create a new login password later: 


Reset wireless powerline unit via the RESET button/ RESET hole
With device powered on, prress and hold the Reset button (or use a pin to press reset hole)  until all LEDs will turn off and start on again.          

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:Cannot log in using the default admin credentials
2021-10-23 08:57:29

Hi @Solla-topee, it didn't give me the option to create a password, what is the default please? Thanks.

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#5
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Re:Cannot log in using the default admin credentials
2021-10-25 09:04:37

@sparrowhawk May I know did you factory reset the wireless units successfully, most Led should come On and go off once after factory reset 

1.Reset wireless powerline unit via the RESET button/ RESET hole

With device powered on, prress and hold the Reset button (or use a pin to press reset hole)  until all LEDs will turn off and start on again.    

2. Or try to factory reset powerline device on tpPLC Utility with the instruction below: 
https://www.tp-link.com/support/faq/1612/  

3. Aslo Clear browser cache and try to access web page again and see if let you create a new login password. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#6
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