Archer C6 2.4GHz connectivity/performance issue

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Archer C6 2.4GHz connectivity/performance issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer C6 2.4GHz connectivity/performance issue
Archer C6 2.4GHz connectivity/performance issue
2022-01-23 17:17:50 - last edited 2022-01-25 16:10:27
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.3.6 Build 20200902 rel.65591(4555)

Hi there,

 

I have an Archer C6, v2, 1.3.6 Build 20200902 rel.65591(4555). I'm connecting to the internet via an ISP modem, PPPoE. I'm in the EU, so I guess it's a European model. 

 

Since the 20th of January, I'm experiencing some intermittent issues with my internet connection. Today had time to take a look at it, so I just run some ping tests. What I saw, was exactly, what experienced: there was an interruption in the connection.

After this, phoned the ISP, who informed me, that everything is ok from their side. Performed another ping test, this time connected directly to the ISP's modem via a network cable. The ping test was running for an hour, approximately - 0% loss (screenshot attached).

 

If I switch to the 5GHz network, it's not perfect, but much much better. The problem is, that we live in a quite big house (long), with thick walls and the 5GHz cannot cover it. 

 

Any tips? Should I upgrade to the Beta firmware mentioned here?

 

What I already tried:

  • restart my router, several times
  • reset the router, set up the network again
  • check with the ISP, if the issue is on their side
  • connect to the router from multiple devices, check if the issue is present (MacBook, ThinkPad with Windows, iPhone, Motorola Android phone, Samsung/Philips smart tv, etc)

 

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#1
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6 Reply
Re:Archer C6 2.4GHz connectivity/performance issue
2022-01-23 17:38:16

@gzbotii 

 

Go with the beta FW. You can always revert back to your current FW version if this doesn't help.

In the beta FW you can switch off OneMesh feature if you don't use it.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#2
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Re:Archer C6 2.4GHz connectivity/performance issue
2022-01-23 17:45:39 - last edited 2022-01-25 16:10:27

@terziyski 

 

Ok, thanks, I will try to upgrade to the mentioned Beta. 

 

I will come back with an update soon.

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#3
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Re:Archer C6 2.4GHz connectivity/performance issue
2022-01-23 18:18:59

@terziyski 

 

This is with the Beta. Looks ok for now. Let's see 🤞🏻

 

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#4
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Re:Archer C6 2.4GHz connectivity/performance issue
2022-01-24 07:48:54

Seems to be solved with the Beta. 
But this is not user-friendly at all, and I needed to lose a couple of hours in order to fix an issue...

 

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#5
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Re:Archer C6 2.4GHz connectivity/performance issue
2022-01-25 16:11:27

Ok, so this is not solved for sure..
Does anybody have any idea? What else should I try?

 

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#6
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Re:Archer C6 2.4GHz connectivity/performance issue
2022-01-25 19:23:36

@gzbotii 

 

Did you disable OneMesh feature as suggested in my previous post ?

You can scan for wireless intereference around you and select the best (least crowded) wi-fi channel.

See how - https://www.metageek.com/products/inssider/

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#7
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