surutshah wrote

Hello All,

  I am using my Office laptop which has got Windows Defender, I am unable to update the antivirus definations when using the Wireless Router Tplink Ax73

 

While when I update the same antivirus with my Mobile Hotspot Works Fine.

 

Conditions to note

I am using CiscoAnyconnect While using both Wireless and Mobile Hotspot so i don't think anything is block from VPN Side

 

Any Suggestions for the same

Hello @surutshah, thank you for reaching out to us and welcome to the TP-Link community.

Can you please confirm where were you updating the antivirus definitions? For the Windows Defender? If possible, we would like to have a screenshot when it fails to update when connecting to the AX73 network, thank you.

BTW, are you enabling HomeShield or are you subscribing to HomeShield Pro on the AX73? If yes, please show us the Real-Time Protection page on the Tether app, does it block something?

@surutshah 

Hello, will you be able to update the antivirus definitions if you connect the laptop to the AX73 via cable?

To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.

@surutshah That's good to know. Why the Antivirus Definations update fails when connecting to the 5GHz network, I guess you may need to discuss with the support engineers further. Have you received the email from them?

surutshah wrote

@Kevin_Z No Reply yet from any of the support engineers. I can share my contact details if required in a DM

@surutshah They will. Please wait and check your email box later.