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TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network

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TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-09 14:22:37 - last edited 2022-03-30 09:49:17
Model: Archer AX73  
Hardware Version: V1
Firmware Version: 1.2 Build 2011222 rel. 74632(5553)

Hello All,

  I am using my Office laptop which has got Windows Defender, I am unable to update the antivirus definations when using the Wireless Router Tplink Ax73

 

While when I update the same antivirus with my Mobile Hotspot Works Fine.

 

Conditions to note

I am using CiscoAnyconnect While using both Wireless and Mobile Hotspot so i don't think anything is block from VPN Side

 

Any Suggestions for the same

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#1
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1 Accepted Solution
Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network-Solution
2022-03-30 09:49:04 - last edited 2022-03-30 09:49:17

Hello All Applying the Latest Firmware from the below TP link 

Advisory for Frequent DNS Requests on Related Routers has fixed my issue for now

 

https://www.tp-link.com/us/support/faq/3329/

Recommended Solution
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#12
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9 Reply
Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-10 03:16:24

 

surutshah wrote

Hello All,

  I am using my Office laptop which has got Windows Defender, I am unable to update the antivirus definations when using the Wireless Router Tplink Ax73

 

While when I update the same antivirus with my Mobile Hotspot Works Fine.

 

Conditions to note

I am using CiscoAnyconnect While using both Wireless and Mobile Hotspot so i don't think anything is block from VPN Side

 

Any Suggestions for the same

 

Hello @surutshah, thank you for reaching out to us and welcome to the TP-Link community.

 

Can you please confirm where were you updating the antivirus definitions? For the Windows Defender? If possible, we would like to have a screenshot when it fails to update when connecting to the AX73 network, thank you.

 

BTW, are you enabling HomeShield or are you subscribing to HomeShield Pro on the AX73? If yes, please show us the Real-Time Protection page on the Tether app, does it block something?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-10 15:53:52

@Kevin_Z 

Thanks for your promt response

 

Please find my answers inline

Can you please confirm where were you updating the antivirus definitions? For the Windows Defender? If possible, we would like to have a screenshot when it fails to update when connecting to the AX73 network, thank you.

 

I am updating the Antivirus Definations in my Office Laptop, at my Home ( currenlty working from home ) ISP Provider is YouBroadband 

 

BTW, are you enabling HomeShield or are you subscribing to HomeShield Pro on the AX73? If yes, please show us the Real-Time Protection page on the Tether app, does it block something?

I am using HomeSheild but not the Premuim Version - Attaching the screenshots where i have highlighted my Computer connecting

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#3
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Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-11 03:56:11

@surutshah 

 

Hello, will you be able to update the antivirus definitions if you connect the laptop to the AX73 via cable?

 

To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-11 07:58:57

@Kevin_Z Hi Kevin,

   Its looks like connecting the System directly to the Router via Cable has worked to update the Antivirus, Please let me know what need to be done to fix the same on Wireless Network

 

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#6
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Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-11 10:37:04

@surutshah That's good to know. Why the Antivirus Definations update fails when connecting to the 5GHz network, I guess you may need to discuss with the support engineers further. Have you received the email from them?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#7
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Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-11 10:47:19

@Kevin_Z No Reply yet from any of the support engineers. I can share my contact details if required in a DM

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#8
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Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-11 12:10:50

 

surutshah wrote

@Kevin_Z No Reply yet from any of the support engineers. I can share my contact details if required in a DM

 

@surutshah They will. Please wait and check your email box later.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#9
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Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network
2022-02-11 13:32:12

 

surutshah wrote

Hello All,

  I am using my Office laptop which has got Windows Defender, I am unable to update the antivirus definations when using the Wireless Router Tplink Ax73

 

While when I update the same antivirus with my Mobile Hotspot Works Fine.

 

Conditions to note

I am using CiscoAnyconnect While using both Wireless and Mobile Hotspot so i don't think anything is block from VPN Side

 

Any Suggestions for the same

 

@surutshah 

  0  
  0  
#11
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Re:TP-Link Ax73 Router - Unable to Update Microsoft Defender on Wireless Network-Solution
2022-03-30 09:49:04 - last edited 2022-03-30 09:49:17

Hello All Applying the Latest Firmware from the below TP link 

Advisory for Frequent DNS Requests on Related Routers has fixed my issue for now

 

https://www.tp-link.com/us/support/faq/3329/

Recommended Solution
  3  
  3  
#12
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