Unable to reconnect to Archer C80 Wifi Network

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Unable to reconnect to Archer C80 Wifi Network

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Unable to reconnect to Archer C80 Wifi Network
Unable to reconnect to Archer C80 Wifi Network
2022-02-12 11:12:04 - last edited 2022-02-12 12:12:15
Model: Archer C80  
Hardware Version: V1
Firmware Version: 1.10.0 Build 210716 Rel.51301n(4555)

Hello,

 

I got a very strange problem with my wireless connections. The problem started when I activated the 2.4GHz Wifi connection beside the 5Ghz one. If my laptop goes in sleeping mode being connected to 5Ghz Wifi after 10 minutes the laptop cannot connect anymore to that Wifi again ...it shows "It cannot connect to that network" error message..I have to disable the 2Ghz Wireless via Tether app on my Ipad..so that my Win10 laptop can connect again to that 5Ghz wifi..the other four wifi devices connected to 5GHz Wifi are working fine at the same time so there is no disconnect!..the problem comes up if the lease expires or the device is going offline for more than 10-15 minutes..then the device cannot connect again to the 5Ghz Wifi network..unless the 2.4Ghz Wifi is disabled or I reboot the router..

 

I got my Archer in router mode connected(PPPoE) to an optical converter being in bridge mode (Huawei) . Strange that It worked fine until I activated the 2.4Ghz Wifi (without Smart Connect) for my new webcam...I got the issue less often now using permanent leases but with a normal lease it came up every time at lease expiration!

 

my DHCP settings:

 

 

 

The system log after losing the connection and being unable to reconnect to the Wifi:

 

1 INFO 0days, 00:00:05, [lan]LAN: Set interface br-lan0 ip=192.168.0.1 netmask 255.255.255.0.

2 INFO 0days, 00:00:23, [httpd]Http server start!

3 INFO 0days, 00:00:25, [wan]Wan ethernet port plug on.

4 INFO 0days, 00:00:26, [pppoe]try special dial type 0

5 INFO 0days, 00:00:26, [pppoe]TX PADI

6 INFO 0days, 00:00:27, [pppoe]RX PADO, AC-NAME=ftth, AC-MAC=88-86-03-3d-0f-9e

7 INFO 0days, 00:00:27, [pppoe]TX PADR

8 INFO 0days, 00:00:27, [pppoe]RX PADS[session=0455]

9 INFO 0days, 00:00:27, [ppp][LCP]RX CONFIGURE_REQUEST

10 INFO 0days, 00:00:27, [ppp][LCP]TX CONFIGURE_REQUEST

11 INFO 0days, 00:00:27, [ppp][LCP]TX CONFIGURE_ACK[mru=1492, auth=C023/5, magic=5F158AE8]

12 INFO 0days, 00:00:27, [ppp][LCP]RX CONFIGURE_ACK[mru=1480, magic=00005EEA]

13 INFO 0days, 00:00:27, [ppp][PAP]TX AUTHENTICATION_REQUEST

14 INFO 0days, 00:00:27, [ppp][PAP]RX AUTHENTICATION_ACK

15 INFO 0days, 00:00:27, [ppp][IPCP]RX CONFIGURE_REQUEST

16 INFO 0days, 00:00:27, [ppp][IPCP]TX CONFIGURE_REQUEST

17 INFO 0days, 00:00:27, [ppp][IPCP]TX CONFIGURE_ACK[ip=10.0.0.1]

18 INFO 0days, 00:00:27, [ppp][IPV6CP] RX something, but we will not negotiate it.

19 INFO 0days, 00:00:27, [ppp][LCP]TX PROTOCOL_REJECT

20 INFO 0days, 00:00:27, [ppp][IPCP]RX CONFIGURE_NAK

21 INFO 0days, 00:00:27, [ppp][IPCP]TX CONFIGURE_REQUEST

22 INFO 0days, 00:00:27, [ppp][IPCP]RX CONFIGURE_ACK[ip=79.114.210.10, dns=193.231.252.1/213.154.124.1]

23 INFO 0days, 00:00:27, [dhcps]Send OFFER with ip 192.168.0.11.

24 INFO 0days, 00:00:27, [pppoe]ppp0 set localIp 79.114.210.10 remoteIp 10.0.0.1 mtu 1480

25 INFO 0days, 00:00:27, [wan]advanced ddns -wanChanged

26 INFO 0days, 00:00:27, [wan]systool sntpc -sntpRequest

27 INFO 0days, 00:00:27, [dnsproxy]Register Dns Detect

28 INFO 0days, 00:00:27, [dnsproxy]Register primary = 0x1fce7c1, secondary = 0x17c9ad5

29 WARNING 0days, 00:00:27, [cwmp]cwmp is not start

30 INFO 0days, 00:00:28, [dhcps]Send ACK to 192.168.0.11.

31 WARNING 0days, 00:02:37, [dhcps]Lease host name not found.

 

 

As soon as I disabled the 2Ghz Wifi, my laptop got reconnected to 5Ghz Wifi at the same time...

 

is this a bug?

 

Thanks

 

 

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#1
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5 Reply
Re:Unable to reconnect to Archer C80 Wifi Network
2022-02-15 01:41:42

Hello @ccadar, thank you for reaching out to us and welcome to the TP-Link community.

 

Can I have the brand and model of the Windows 10 laptop? What is the model of the wireless card on it? Please be sure the driver of the adapter has been updated to the latest version.

 

BTW, does it encounter the same issue when it connects to any other 5GHz network? 

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#2
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Re:Unable to reconnect to Archer C80 Wifi Network
2022-02-15 15:17:59 - last edited 2022-02-15 17:22:49

Hello  @Kevin_Z ,

 

My laptop is a Swift SF514-51, the Wifi device ( Qualcomm Atheros QCA61x4A Wireless Network Adapter) firmware is up to date, I used the router for 3 months without any problems with the 5Ghz Wifi alone...problems started when I enabled the 2Ghz Wifi as well.. and never had any issues with my previous router (netgear) before:

 

 

To simulate the issue I gave 4 times an "ipconfig /release" command and for the fourth time the issue happened again! I could not connect back to the 5Ghz nor 2Ghz Wifi network with the laptop. My Iphone worked fine at the same time over the 5Gz Wifi but when I disabled its Wifi it could not reconnect back either! it seems that from that point on the router went into "zombie" modus,,. as a workaround I disabled the 2Ghz Wifi and then the laptop and Iphone got reconnected back to the 5Ghz Wifi alone..

 

See the Router logs below..with NOK is when the problem occured:

 

 

Strange that my laptop sends its hostname to the router.. but the router cannot read it...that appeared as "Unknown" name here :

 

 

 

Please find attached the tcpdump from wireshark tool when I released and reconnected the laptop to Wifi. I hope it helps....

 

 

 

Thanks

 

 

 

File:
tcpdump.zipDownload
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#3
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Re:Unable to reconnect to Archer C80 Wifi Network
2022-02-16 02:43:31

Hello @ccadar, thank you very much for the detailed information again.

 

To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.

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#4
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Re:Unable to reconnect to Archer C80 Wifi Network
2022-05-19 14:23:34 - last edited 2022-05-19 14:29:40

  @Kevin_Z 

 

Hello,

They contacted me indeed and gave me a new firmware(the beta firmware for Archer C80) to try it out..unfortunately the beta still contained this bug but they have not replied me (TKID220217770) to that..

 

...is there still any hope to fix this issue?

 

thanks

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#5
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Re:Unable to reconnect to Archer C80 Wifi Network
2022-05-20 02:04:41

@ccadar 

 

As I can confirm, the engineer replied to you on 17 May 2022, can you check and follow it up with them directly?

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#6
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