This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Hi everyone.
Please give me a solution.
my LTE Router keeps disconnecting. I did not find any solution on this forum. because of this, I do a new thread.
Detail in document.
chears
Hi, thank you very much for the feedback.
Based on the screenshots, you have locked the 4G band to Band 3, network type 4G only, may I know if you have the same issue when using 4G preferred and auto band?
If so, please confirm the following information:
1. How often does the LTE disconnect? such as once a day, or at specific time every day?
2. Please change band back to Auto and Network Mode as 4G Preferred, then please check if it works on Band 3 automatically, and when the problem happens next time, please don't restart it, you could login the web interface and take screenshots of Advanced->Status page, Advanced->Network->Internet page, then go to Advanced->System Tools->System Log page to save a log file. Then please send them to us for troubleshooting.
Hi @Sunshine
Thanks that you care.
1. it disconnects randomly. More times per day
2. Now I have it so configured:
Band 38 is manual, because of previous issue with wifi disconnecting
More detail in attachement
Chears
Hi, thank you very much for the reply.
Since the status shows connected and you mentioned the screenshots was done later, so when you loses internet access, it always reconnects automatically without rebooting the router, right?
In addition, the screenshot is not very clear thus I am unable to read the firmware version at the bottom, however, there is a "1" on the update icon on the top right side cover, which usually means there is a new firmware available, could you please double check the current firmware version? If it is not the latest one build 210601, please update the firmware to latest version.
hi @Sunshine
I don't need to restart. it is enough just to login to the router. I have latest FW but I still can see as you mentioned some update. I did reset the router to default, but it didn't help.
any solution for me?
Hi, sorry for that previous suggestion didn't resolve the problem, could you please send an email with subject "Forum 562966" to support.forum@tp-link.com? Our engineer will continue to follow up your case.
I've solved the issue. I bought new Huawei router and this works perfect.
Nobody help you with 50€ cheap old router... for tplink it is wasting of time to help few complaining customers ... and I understand it
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