Connection and configuration issue

Connection and configuration issue
Connection and configuration issue
2022-06-29 07:40:01 - last edited 2022-06-30 08:01:58
Hardware Version: V6
Firmware Version:

We have an existing ONT and new Vodafone New Zealand Tuatahi Fast fibre ISP

All green lights on ONT

All cables connected 

Wifi router shows three green solid lights and one solid orange light

Previous system was working great for more than five years with WXC ISP

This ISP was bought out by Vodafone NZ

No versions of the configuration guides match the pages viewable in setup for this model but all settings are showing the correct values we think

Looking at similar models config

Any help greatly appreciated

 

 

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#1
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2 Accepted Solutions
Re:Connection and configuration issue-Solution
2022-06-29 21:32:00 - last edited 2022-06-30 08:03:57

  @PDK 

 

According to the Vodafone New Zealand modem support webpage they require VLAN set to "On" and Internet VLAN ID set to "10".

 

Have you configured it like that on your AX73? (should be in the "Advanced" menu under "Network" -> "IPTV/VLAN")

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Re:Connection and configuration issue-Solution
2022-06-30 01:52:13 - last edited 2022-06-30 08:01:58

  @PDK 

 

Success !!

Our Business IT tech fixed it, @woozle you were correct and the listed setting was to do with New Zealand requiring WLAN setting to 10 ??

The one setting I had trouble finding

 

Thanks again @woozle

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Re:Connection and configuration issue
2022-06-29 19:08:29 - last edited 2022-06-29 19:11:25

  @PDK 

 

Hi,

 

Can you get hold of a computer with Ethernet port and connect that one directly to the ONT to verify the Internet connection is actually working?

 

What kind of configuration does your ISP require to connect to the Internet?

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Re:Connection and configuration issue
2022-06-29 19:29:50

  @PDK 

Tried that with my laptop and no luck, but will try the other laptop ------------- laptop note was "no internet connection"

ISP assures me that all is connected and the ONT firmware is upgraded

I get the feeling they are being diffcult because we have our own hardware?

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Re:Connection and configuration issue
2022-06-29 19:31:35
our ISP sent a configuration link and our tech tried this many times to satisfy the ISP online tech assistant
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Re:Connection and configuration issue
2022-06-29 19:32:39
I also went to the supplier of our TP link device and they said all our side is correct
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Re:Connection and configuration issue-Solution
2022-06-29 21:32:00 - last edited 2022-06-30 08:03:57

  @PDK 

 

According to the Vodafone New Zealand modem support webpage they require VLAN set to "On" and Internet VLAN ID set to "10".

 

Have you configured it like that on your AX73? (should be in the "Advanced" menu under "Network" -> "IPTV/VLAN")

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#6
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Re:Connection and configuration issue
2022-06-30 00:38:31

  @woozle 

 

I am sure our tech has already tried that, but I will try again

our unit is an AX72 not 73 if that makes any difference?

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Re:Connection and configuration issue-Solution
2022-06-30 01:52:13 - last edited 2022-06-30 08:01:58

  @PDK 

 

Success !!

Our Business IT tech fixed it, @woozle you were correct and the listed setting was to do with New Zealand requiring WLAN setting to 10 ??

The one setting I had trouble finding

 

Thanks again @woozle

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#8
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