internet disconnecting
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
my internet keeps disconnecting every 30 min or so, disconnects for 1 - 3 min and then comes back up (LED goes red), keeps doing that all the time, tried to troubleshoot for a bit, found these two errors in sys log
173 ERROR 0days, 00:44:59, [inetd]INETD: select error, abort.
174 WARNING 0days, 00:44:59, [cwmp]cwmp is not start
P.S: the cwmp is not even enabled on my router.
and yes i upgraded to the latest firmware and still have the same problem.
couldn't find any solution for them so i need some help :/
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thank you both for following up on this thread and reporting an issue with the Archer C80 internet issue.
Can you please email us the system log of the Archer C80 for further analysis since we are not informed that there is any known issue with the current firmware? When emailing the system log, please be sure you do experience the disconnect issue and don't reboot the C80, otherwise, there will be not much information that we can analyze.
If you are willing to do so, please email support.forum@tp-link.com with the following details:
1. Who is your ISP? What is the WAN Connection Type?
2. How about the internet LED status when the internet drops? Will there still be a WAN IP address if you login to the C80's web management page?
3. How often does the issue happens? And how do you recover the connection?
Thank you very much~
- Copy Link
- Report Inappropriate Content
@Kevin_Z Thank you for your quick reply Kevin, I appreciate it!
As suggested by you, I emailed the below details to your colleagues, so let's see what will happen and I will keep you posted.
Of course if you hear anything else, please let us know.
Thank you again for your suppot!
- Copy Link
- Report Inappropriate Content
Thank you very much for the follow-up.
Please do let me know if the issue will get resolved with the help of our support engineers and update the solution they provided here if possible.
- Copy Link
- Report Inappropriate Content
@zexy Just throwing in my name to say that I'm experiencing the exact same issues. Exact same problems, exact same symptoms. Even my systems log is saying the exact same things as the other people in this thread. Looks like a definite problem with the firmware which I hope will be addressed soon. Been a few weeks of constant disconnects with this router now, ever since the update.
- Copy Link
- Report Inappropriate Content
Thank you very much for following up in this thread.
Before escalating your case to our support engineers for further investigation, can I also know some basic information as I asked for others?
Can you please email us the system log of the Archer C80 for further analysis since we are not informed that there is any known issue with the current firmware? When emailing the system log, please be sure you do experience the disconnect issue and don't reboot the C80, otherwise, there will be not much information that we can analyze.
If you are willing to do so, please email support.forum@tp-link.com with the following details:
1. Who is your ISP? What is the WAN Connection Type?
2. How about the internet LED status when the internet drops? Will there still be a WAN IP address if you login to the C80's web management page?
3. How often does the issue happen? And how do you recover the connection?
- Copy Link
- Report Inappropriate Content
Any update on that? I'm experiencing the exact same issue:
Model: Archer C80 1.0
Tested with software versions:
- 1.11.0 Build 220425 Rel.43193n(4555)
- 1.11.30 Build 220624 Rel.50807n(4555)
The following error comes up when the internet disconnects:
398 ERROR 1days, 04:20:52, [inetd]INETD: select error, abort.
399 WARNING 1days, 04:20:52, [cwmp]cwmp is not start
On the web management page under Network -> Status the status says something like "WAN not connected" and there is no IP address when the disconnect happens
ISP: Vodafone
Internet Connection Type: Dynamic IP
I also sent a mail with all info and a system log to the given email address.
- Copy Link
- Report Inappropriate Content
Figured I'll throw in an update.
My issue was resolved when senior TP-Link support staff gave me a link to the next beta firmware.
Updating to the beta firmware resolved the disconnects.
- Copy Link
- Report Inappropriate Content
@MarcoM i had tested another router and that one had no problem, so i copied it's MAC ADDRESS and assigned it to my C80 ( choose custom mac address) after resetting it, by that my problem was solved! There was a firmware's update a couple days ago, i updated my router and the problem didn't come back which is awesome, Hope this fixes your problem too!
maybe try the solutions without updating to latest firmware (if you didn't already), save a copy of the firmware and then update, just in case something unexpected happens.
- Copy Link
- Report Inappropriate Content
@zexy This solution did not work for me. I used the Custom MAC Address option on the TP-Link router and used the MAC Address for another router which I have and which works flawlessly, however the TP-Link keeps disconnecting from the network and I'm losing the wireless.
- Copy Link
- Report Inappropriate Content
@Kenion can you download and send the firmware file to me so i can try? seems i got the problem back..
- Copy Link
- Report Inappropriate Content
Information
Helpful: 4
Views: 7285
Replies: 41
Voters 1
