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Network issues

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Network issues

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Network issues
Network issues
2022-10-14 22:51:33

Why isn't my 2G showing up on my phone as an option? I need to sync my smart plugs to my new WiFi and only the 5G shows in my phone settings

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Re:Network issues
2022-10-17 09:22:52

@BB16 

 

What's the model number of the TP-Link router? Is there an LED for the 2.4G network on its front board? Is it on?

 

If it is on, the 2.4G network should be enabled correctly, you can log into its web page to confirm that. You can also try changing the 2.4G wireless channel to 1/6/11, then reboot the router to check if you can find the network. 

 

You can also follow this FAQ to troubleshoot.

If my reply helps with the issue, please click on the arrow pointing upward. If it solves your issue, please click the star to mark it as a "Recommended Solution".
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