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Hello! Just bought a new AX10 1500 and right off the bat 5ghz was not working at all, giving some apperance on devices but disappearing, tried some changes on channel and rebooting but nothing seems to work, please give me some light how to fix this issue! Thanks in advance.e
Before suggesting a fix, allow me to ask for some details.
Are you saying the 5G network sometimes shows up and sometimes disappears on all of your mobile devices and laptops? How about the 2.4G network, is it stable?
Try to disable the Smart Connect and create a different SSID for the 2.4G and 5G network, then change the 5G channel to 36/44/48, connect and monitor the 5G connectivity.
Can I know what devices you are connecting to the 5G network? Are they still detecting other 5G networks when the one from the AX10 router disappears?
Yes, the 5G appears after a reset factory but suddenly disappears on all devices (PC, Iphone 8, Iphone 11, MacbookAir) but these recognize others 5Ghz connections, and the 2.4G is showing low signal as well and unstable in terms of speed.
tried those channels and no luck, 5G only shows up when I move really close with my cellphone.
Hope you can still give me some light, thank you for trying to help!
Where is the router? Maybe try an open space, then check the signal strength again.
Go through the FAQ below to see if you can change other parameters:
How to place your wireless router for optimal reception and performance
BTW, you can check and update your router firmware to the most latest version:
https://www.tp-link.com/support/download/archer-ax10/v1/#Firmware
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