X60 deco mesh - failing to launch apps from mobile - stuck in loading page

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X60 deco mesh - failing to launch apps from mobile - stuck in loading page

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
X60 deco mesh - failing to launch apps from mobile - stuck in loading page
X60 deco mesh - failing to launch apps from mobile - stuck in loading page
2023-02-07 11:57:13 - last edited 2023-02-07 12:13:56
Model: Deco X60  
Hardware Version:
Firmware Version: latest

Hi all;

installing x60 mesh with latest firmware. I have 6 units connected as follows, 1 main and 5 behind the switch.

I did not set the unit modes I simply installed that as in the picture and they are all connected via Ethernet backhaul

I have a strange behavior. some of my apps on my pixel 6 get stuck upon launching. for example espn. if I turn off wifi the app will be launch properly. after its properly launch I can reconnect to my mesh wifi and run things smoothly.

so something in the launch, its very weird and not only happens for espn.

anyone experienced this behavior? can I provide more info if someone can help.

thanks!

here is how espn looks when I try to launch while using deco wifi. (its just a loading spinner infinitely)

here is my pixel 6 connected to the mesh at the time of launch:

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#1
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5 Reply
Re:X60 deco mesh - failing to launch apps from mobile - stuck in loading page
2023-02-08 07:47:30 - last edited 2023-02-08 07:52:46

  @gkatz Hi, thanks for the feedback.

Except for the ESPN App, what are the other APPs that had the same issue?

Have you set up any parental control profiles for the smartphone?

Please refer to this link to change the DNS server on Deco to 8.8.8.8/8.8.4.4 to see whether it helps:https://www.tp-link.com/en/support/faq/1855/

 

In the meantime, I would like to follow up on your case via email. Please check whether you could get an email from me later.

Thank you very much.

Best regards.

 

 

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#2
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Re:X60 deco mesh - failing to launch apps from mobile - stuck in loading page
2023-02-08 07:58:41 - last edited 2023-02-08 07:59:24

hi google docs has the same behavior... the mesh is new so I am learning new things as we go along no special things are turned on in deco or on the phone. 2 seperate phones experience the same behavior.

I will try what you wrote and reply with the result

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#3
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Re:X60 deco mesh - failing to launch apps from mobile - stuck in loading page
2023-02-08 08:05:03
@David-TP do you mean to change to: primary dns: 8.8.8.8 secondary dns: 8.8.4.4 ? thanks
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#4
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Re:X60 deco mesh - failing to launch apps from mobile - stuck in loading page
2023-02-08 08:25:06

  @David-TP 

The DNS settings are already what u wanted me to change.

Here is a pic

 

Please note my house has a fixed ip given from the ISP

 

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#5
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Re:X60 deco mesh - failing to launch apps from mobile - stuck in loading page
2023-02-12 08:05:10

  @gkatz [update]

seems like moving from router to access point solved the issue of the mobile app loading...

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#6
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