No internet
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I have been using this router without any problems for the last 2 months. But today i just can't get connected to the internet, I've tried everything, reboot, factory reset, put an other sim card, but nothing happens, and there is no problem with the provider because i tested the sim card with my old router and it works. Does anyone have any suggestions what to do?
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Hi, may I know who your ISP is and the LED status on the MR600 now?
Please login the web interface of the MR600 via tplinkmodem.net or 192.168.1.1, then send us screenshots of Advanced->Status page and Advanced->Network->Internet page, then go to Advanced->System Tools->System Log page to save a log file.
By the way, what is the firmware version of your MR600 V2?
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Sunshine wrote
Hi, may I know who your ISP is and the LED status on the MR600 now?
Please login the web interface of the MR600 via tplinkmodem.net or 192.168.1.1, then send us screenshots of Advanced->Status page and Advanced->Network->Internet page, then go to Advanced->System Tools->System Log page to save a log file.
By the way, what is the firmware version of your MR600 V2?
Hello. The ISP is WINDTRE. All the led lights are working. Firmwire version is 1.6.0.0.9.1
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Hi, based on those screenshots, internet status seems to be working fine on the MR600, do you mean all the client devices cannot connect internet when connected to MR600?
You mentioned that the SIM works fine on old router, may I know the brand and model of your old router?
Please also check the APN profile settings on your old router to see if it is exactly the same as the MR600, if not, please click Create Profile on Advanced->Network->Internet page of MR600 to create a profile manually to see if it works.
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@Sunshine Yes, all the clients can't connect to the router. Today the router got working for about 3h, and then it just stoped, no internet, put the sim card in old router (ZTE Webcube 4) and it works. I really don't know where the problem is, how is it possible that it works straight for 3 hours and then it stops?
Here is the screenshot of the old router apn profile setting, don't know what I can do here... the MR600 was working with the same settings today for 3h...
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Hi, the APN on the old router is tre.it which is the same as the MR600, and when using the old router, did you monitor for longer time such as one or two days to see if it always works?
In addition, for the MR600 V2, please update the firmware to the latest version to see if it solves the problem:
https://www.tp-link.com/support/download/archer-mr600/v2/#Firmware
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@Sunshine The old router works without problems. I updated the firmware today, after the reboot it worked for about 2 minutes, after that nothing, no internet... doesn't open any page...
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Hi, the internet status on the web interface of MR500 still shows connected but no internet access on any client devices, right?
Please go to Advanced->Network->LAN Settings page, configure Primary DNS as 8.8.8.8, Secondary DNS as 8.8.4.4, then check if internet will work.
If the problem still exists, please email support.forum@tp-link.com with subject "Forum ID 605426 Internet stopped working on MR500" and provide the new system log file. Our engineer will follow up the case for debugging.
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@Sunshine Tried that method, but nothing, doesn't get going. The router behaves strange. The router works sometimes when I power it on, for about 2-5 everything normal, then suddenly nothing. I also noticed that the 4G led doesn't light up sometimes when I'm using the internet. Today when there was a connection for about 3 min, the 4g led wasn't on, then later it turned on but no internet...
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Hi, we have reported the issue to the support engineers, they have reached out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.
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@Sunshine Amazon has kindly exchanged for another model, MR600 VER 3. Everything works fine now. Problem resolved.
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