Poor After Sales Service

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Poor After Sales Service

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Poor After Sales Service
Poor After Sales Service
2023-04-19 05:49:00
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.3.2 Build 20221128 rel.45807(4555)

Can anyone please tell me how I can escalate a matter of a defect router beyond the first line of feedback by TP-LINK Technical Support.  I reported failure of some ports of my Archer AX11000 router to TP-LINK within its warranty period.  I did receive a response from a Mr. Scarth from TP-LINK Technical Support on 13 March 2023, undertaking to have the router replaced.  Upon following up, I was told that TP-LINK unfortunately do not have stock of the router.  Subsequent follow-ups have resulted in me receiving no response.

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#1
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3 Reply
Re:Poor After Sales Service
2023-04-19 05:52:32

Alternatively, can anyone perhaps tell me where the South African TP-LINK Head Office is based?

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#2
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Re:Poor After Sales Service
2023-04-19 06:38:43

Hello @JBZ 

 

I honestly do not have an answer for that but I would be more than happy to help confirm what's going on with the replacement for you.

 

We will contact you via your registered email once there is an update from the local technical support.

 

Please wait patiently.

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#3
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Re:Poor After Sales Service
2023-04-21 06:24:00

Thanx for your assistance.  I had an almost immediate response from Mr. Scarth.

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