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Archer c6 v2 and Virgin Media Hub 5 - network speed issues

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Archer c6 v2 and Virgin Media Hub 5 - network speed issues

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Archer c6 v2 and Virgin Media Hub 5 - network speed issues
Archer c6 v2 and Virgin Media Hub 5 - network speed issues
2023-07-20 18:33:08
Tags: #Firmware Update #Virgin Media
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.3.7 Build 20220613 rel.64828(4555)

I have recently moved to a Virgin media home hub 5 on the 1Gbps package.

 

When using the hub directly, I get 850Mbps on cat6 ethernet cable or 750Mbps on 5ghz wi-fi. 

 

>> Internet > Hub in router mode > Laptop

 

When I set the hub to modem mode and connect to my Archer v6 via cat6 ethernet cable, I only get 80Mbps down on wi-fi and 120Mbps on cat6 ethernet. When I connect directly to the hub in modem mode, I'm still getting 850Mbps on cat6 ethernet. 

 

>> Internet > Hub in modem mode > Router > Laptop

 

I have checked all the settings on my router and nothing should be causing this throttling. I have replaced the ethernet cables with brand new cat6 cables and this is still not working. I have confirmed the issue on three different laptops (windows 10 & 11) and two mobiles (android and apple). I have also tried AP mode and get the same issue.

 

At all times I am using the 2.5Gbps port on the hub, but have tried the other 1Mbps ports with the same issue.

 

At this stage, I can only assume the v6 is no good. As I have a second v6 (boxed and new) I have also tried that and have the same issue - which suggests a hardware issue with v6 in general.

 

Any ideas how I can fix this?

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Re:Archer c6 v2 and Virgin Media Hub 5 - network speed issues
2023-07-25 09:06:47

  @dangl 

 

Hi, please make sure QoS is disabled on Advanced->QoS page.

 

By the way, are the 5G band and 2.4G band WiFi speed on Archer C6 both 80Mbps? and are the two Archer C6 both version 2?

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Re:Archer c6 v2 and Virgin Media Hub 5 - network speed issues
2024-01-04 21:48:11

  @dangl I recently switched to Virgin 500Mb and resetted my TL-WPA8631P powerline kit, and I'm also only getting 85Mbps both wired and wireless (5Ghz). I'm using Cat 5e on both ends.

 

Did you manage to resolve your issue? 

 

I'm on the Virgin Hub 5.

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