Archer AX50

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Archer AX50

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Archer AX50
Archer AX50
2023-09-03 18:31:10 - last edited 2023-09-06 03:46:38
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.12

Hi,

 

after upgrading to latest firmware 1.0.12 build20230829, parental control is stopped working. Could you please suggest the solution?

 

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#1
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1 Accepted Solution
Re:Archer AX50-Solution
2023-09-06 03:46:34 - last edited 2023-09-06 03:46:38

  @Ramki 

 

Thanks for your understanding, and you could pay attention to this thread for future update and solution:

HomeCare Parental Control Suddenly Stopped Working

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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5 Reply
Re:Archer AX50
2023-09-04 12:20:34

  @Ramki 

 

Hi, may I know if there is any changes for your parental control settings before the issue started?

Please also provide more details about your parental control settings, such as blocking some websites or using bedtime etc. but not working at all? 

Please also make sure the device MAC address and also router system time are both correct, no VPN connection on the client device.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Archer AX50
2023-09-04 16:42:23

  @Sunshine 

Thank you for the reply. Device blocking is working but time control is not working after firmware upgrade. Has any one faced similar issue?

 

Regards

Ramki

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#3
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Re:Archer AX50
2023-09-05 08:43:32

  @Ramki 

 

Hi, the issue is not caused by the firmware update, I see other similar feedback as well. We have reported the issue to our senior engineers, they are actively working to resolve this issue and restore the functionality as quickly as possible.

 

We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.

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Re:Archer AX50
2023-09-05 09:51:04

  @Sunshine Thank you for the reply. I have been very active on pausing the network and making sure bed time restrictions work almost everyday for my children. Pausing internet and bed time restrictions both stopped working after the firmware upgrade. Blocking MAC still works. Thank you and awaiting the fix. 
 

Regards

ramki

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#5
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Re:Archer AX50-Solution
2023-09-06 03:46:34 - last edited 2023-09-06 03:46:38

  @Ramki 

 

Thanks for your understanding, and you could pay attention to this thread for future update and solution:

HomeCare Parental Control Suddenly Stopped Working

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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  0  
#6
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Helpful: 2

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Replies: 5

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