Solution HomeCare Parental Control & QoS Suddenly Stopped Working
This Article Applies to:
TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1
Issue Description:
The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.
For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.
In addition, QoS function stops working as well.
Solution:
Updated on Sep. 26th 2023
Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:
Firmware Upgrade Instructions:
For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers
For Deco products: How to Update the Firmware of Deco
| Model |
Hardware Version |
Status |
| Archer AX10000 |
V1.6 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
| Archer AX10000 | V2.6 | New firmware 2.1.6 Build 20230907 rel.65510 is available |
| Archer AX11000 |
V1 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
| Archer AX11000 |
V2 |
New firmware 2.1.6 Build 20230907 rel.65510 is available |
| Archer AX6000 |
V1 |
New firmware 1.3.2 Build 20230906 rel.52143 is available |
| Archer AX6000 |
V2 |
New firmware 1.1.3 Build 20230906 rel.52177 is available |
| Archer GX90 |
V1 |
New firmware 1.1.3 Build 20230906 rel.45225 is available |
| Archer AX50 |
V1 |
New firmware 1.0.13 Build 20230906 rel.40682 is available |
| Archer C5400 |
V2 |
New firmware 1.2.9 Build 20230907 rel.96516 is available |
| Archer C5400X |
V1 |
New firmware 1.1.5 Build 20230906 rel.10576 is available |
| Archer A20 |
V1 |
New firmware 1.1.3 Build 20230907 rel.90532 is available |
| Archer A20 |
V3 |
New firmware 1.0.5 Build 20230906 rel.26395 is available |
| Archer C4000 |
V2 |
New firmware 1.1.4 Build 20230907 rel.37295 is available |
| Archer C4000 |
V3 |
New firmware 1.0.5 Build 20230906 rel.9437 is available |
| Archer C3150 | V2 | New firmware Build 220919 is available |
| Archer C2300 |
EU V1 |
New firmware 2.0.7 Build 20230906 Rel. 34754 is available |
| Archer C2300 |
US V1 |
New firmware 2.0.7 Build 20230906 Rel. 35477 is available |
| Archer C2300 |
EU V2 |
New firmware 1.1.3 Build 20230906 rel.41773 is available |
| Archer C2300 |
US V2 |
New firmware 1.0.2 Build 20230911 rel.3029 is available |
| Deco M5 |
V1&V2&V3&V3.20 |
New firmware 1.7.3 Build 20230906 Rel. 59213 is available |
| Deco M9 Plus |
V1 |
New firmware 1.6.2 Build 20230906 Rel. 78043 is available |
| Deco M9 Plus |
V2&V2.20 |
New firmware 1.6.2 Build 20230906 Rel. 80158 is releasing |
| Deco X60 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32618 is available |
| Deco X60 |
V2 |
New firmware 1.5.2 Build 20230908 Rel. 32942 is available |
| Deco X20 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32721 is available |
| Deco X20 |
V1.20 |
New firmware 1.5.2 Build 20230908 Rel. 33060 is available |
| Deco X20 | V2.0 | New firmware 1.2.3 Build 20230906 Rel. 41655 is available |
| Deco P7 | V1 | New firmware 1.4.10 Build 20230911 Rel. 39844 is available |
Original Solution
We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.
We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.
For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused
Note: If your device model is not listed above but has similar issues with parental control, the cause would be different, please start a new thread to provide more details.
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Good morning
Is there a timetable of expected sequence of releases?
Is AX50 the next "client" in line?
I guess it is Expectable to take a few days?
Best regards
João
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I could see that the firmware has been released only for EU version
| Deco M5(EU)_V3_1.7.3 Build 20230906 |
|---|
However my Deco M5 version is US.
May I update the Deco M5 (US) model with the EU firmware version?
Best Regards,
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Hello,
Is there an update on the Archer AX10000 Tri Band Router?
Current version: 1.3.3 Build 20230719 rel.78410(5553)
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Przemko wrote
Hi, new firmware for Archer C2300 V1 has been available, you could download it from TP-Link official website now:
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@Sunshine , I have a Deco P7 and I'm facing the exactly same issue here.
However, I cannot see it in the list of hardware to be fixed... (last firmware is from 2020).
Can you add it to the list of devices to be fixed?
Thx
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My parent control has decided to stop working
Archer ax72
V.01 software 1.2.1
Build 20230626
Rel.36899
I added a new ax72 to my network today updated it and put it into ap mode to replace a c6.
I cant load the profiles at all I'm using android tether app, as soon as I click on the family button at the bottom all I get is a loading symbol and thats all it does
Will unistalling the tether app and reinstalling it clear this or is this a software issue?
I've clicked on the client list and selected a child's device its brought up the details and tried tricking the system to open the parental controls.
It shows the device is linked to a profile clicked on it and its telling me there's no profile made 🤷🏼♂️
I've made sure my main router is linked to the homesheild in the homesheild option
Any ideas ?
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@David-TP well, the new update, Deco X20_V2_1.2.3 Build 20230906, worked for a day or two. Parental controls no longer working again, can access all the XXX adult sites. What is going on? I am going to be forced to purchase a different router.
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I'm in the same boat thinking of purchasing another brand. I bought the Deco M5 a few months ago and was working fine until the upgrade to 1.7.1.
They still don't have the updated firmware for the AU/US version. Why isn't there a revert previous firmware version?
The school holiday is coming and parental control not working!
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