Solution HomeCare Parental Control & QoS Suddenly Stopped Working
This Article Applies to:
TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1
Issue Description:
The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.
For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.
In addition, QoS function stops working as well.
Solution:
Updated on Sep. 26th 2023
Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:
Firmware Upgrade Instructions:
For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers
For Deco products: How to Update the Firmware of Deco
| Model |
Hardware Version |
Status |
| Archer AX10000 |
V1.6 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
| Archer AX10000 | V2.6 | New firmware 2.1.6 Build 20230907 rel.65510 is available |
| Archer AX11000 |
V1 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
| Archer AX11000 |
V2 |
New firmware 2.1.6 Build 20230907 rel.65510 is available |
| Archer AX6000 |
V1 |
New firmware 1.3.2 Build 20230906 rel.52143 is available |
| Archer AX6000 |
V2 |
New firmware 1.1.3 Build 20230906 rel.52177 is available |
| Archer GX90 |
V1 |
New firmware 1.1.3 Build 20230906 rel.45225 is available |
| Archer AX50 |
V1 |
New firmware 1.0.13 Build 20230906 rel.40682 is available |
| Archer C5400 |
V2 |
New firmware 1.2.9 Build 20230907 rel.96516 is available |
| Archer C5400X |
V1 |
New firmware 1.1.5 Build 20230906 rel.10576 is available |
| Archer A20 |
V1 |
New firmware 1.1.3 Build 20230907 rel.90532 is available |
| Archer A20 |
V3 |
New firmware 1.0.5 Build 20230906 rel.26395 is available |
| Archer C4000 |
V2 |
New firmware 1.1.4 Build 20230907 rel.37295 is available |
| Archer C4000 |
V3 |
New firmware 1.0.5 Build 20230906 rel.9437 is available |
| Archer C3150 | V2 | New firmware Build 220919 is available |
| Archer C2300 |
EU V1 |
New firmware 2.0.7 Build 20230906 Rel. 34754 is available |
| Archer C2300 |
US V1 |
New firmware 2.0.7 Build 20230906 Rel. 35477 is available |
| Archer C2300 |
EU V2 |
New firmware 1.1.3 Build 20230906 rel.41773 is available |
| Archer C2300 |
US V2 |
New firmware 1.0.2 Build 20230911 rel.3029 is available |
| Deco M5 |
V1&V2&V3&V3.20 |
New firmware 1.7.3 Build 20230906 Rel. 59213 is available |
| Deco M9 Plus |
V1 |
New firmware 1.6.2 Build 20230906 Rel. 78043 is available |
| Deco M9 Plus |
V2&V2.20 |
New firmware 1.6.2 Build 20230906 Rel. 80158 is releasing |
| Deco X60 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32618 is available |
| Deco X60 |
V2 |
New firmware 1.5.2 Build 20230908 Rel. 32942 is available |
| Deco X20 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32721 is available |
| Deco X20 |
V1.20 |
New firmware 1.5.2 Build 20230908 Rel. 33060 is available |
| Deco X20 | V2.0 | New firmware 1.2.3 Build 20230906 Rel. 41655 is available |
| Deco P7 | V1 | New firmware 1.4.10 Build 20230911 Rel. 39844 is available |
Original Solution
We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.
We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.
For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused
Note: If your device model is not listed above but has similar issues with parental control, the cause would be different, please start a new thread to provide more details.
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Hi support team,
I see that there is a firmware update for AX50 v1.0 on the US tp link website. I'm based in Australia. Would it be ok to use this firmware update? It is not on the Australian tp link website yet.
thanks
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Sunshine wrote
May you please at least let us know the planned date for Deco M5 (US) new firmware release? This became very critical since I am not able to control what my kids are accessing thru internet.
Please give us some date, instead of in releasing process.
Best Regards,
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@mwcarmo, hope everything is good with you and yours, have you tried to look in tether app > device > tools > system > firmware update?
(Text may be off since I am translating from the Portuguese tether user interface)
I updated that way. Good luck. There'd subscription out.
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@joao_ @Genx23 @Zachbk @xQuantum @kelvsy @mwcarmo
Thank you very much for all the feedbacks, and we have updated the solution on the original post, which added the status of new firmware release for the affected models, please have a check and let us know if you have any further questions.
Thank again for all your patience! Hope you could enjoy the internet with our products.
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I have downloaded and installed the new version of the Deco M5 firmware provided.
So far so good, everything is working as expected.
Thank you for the support.
Regards,
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Greetings to you.
about two weeks ago I´ve talked to you about an issue with my specific router model and it was said to be put in the list of those "to be fixed" yet still after two weeks it still hasn´t been added to it, this is a reminder to see if it´ll finally be added because that issue is still without any solution and I want my router to work properly.
Yet again the model is: Archer C3150 v2
I hope you understand my worries about this matter and hope you can work on it soon.
Thank you and good day.
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Someone said he already received 1.6.2 firmware for M9 Plus V1 through the app, can you please update the post with firmware update for V2 as well?
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@Sunshine I downloaded and updated my Deco M5 V1 today with the latest firmware manually using the Mac updater tool. Unfortunately the issue is not resolved for me. I can still access blocked sites on latest FW.
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mwcarmo wrote
I have downloaded and installed the new version of the Deco M5 firmware provided.
So far so good, everything is working as expected.
Thank you for the support.
Regards,
Thank you very much for the feedback, glad to hear that the issue has been solved.
Hope you could enjoy the internet!
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xQuantum wrote
Someone said he already received 1.6.2 firmware for M9 Plus V1 through the app, can you please update the post with firmware update for V2 as well?
Thanks a lot for the feedback.
Deco M9 Plus new firmware status for V1 and V2 have been updated just now, please have a check.
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