Solution HomeCare Parental Control & QoS Suddenly Stopped Working
This Article Applies to:
TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1
Issue Description:
The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.
For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.
In addition, QoS function stops working as well.
Solution:
Updated on Sep. 26th 2023
Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:
Firmware Upgrade Instructions:
For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers
For Deco products: How to Update the Firmware of Deco
Model |
Hardware Version |
Status |
Archer AX10000 |
V1.6 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
Archer AX10000 | V2.6 | New firmware 2.1.6 Build 20230907 rel.65510 is available |
Archer AX11000 |
V1 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
Archer AX11000 |
V2 |
New firmware 2.1.6 Build 20230907 rel.65510 is available |
Archer AX6000 |
V1 |
New firmware 1.3.2 Build 20230906 rel.52143 is available |
Archer AX6000 |
V2 |
New firmware 1.1.3 Build 20230906 rel.52177 is available |
Archer GX90 |
V1 |
New firmware 1.1.3 Build 20230906 rel.45225 is available |
Archer AX50 |
V1 |
New firmware 1.0.13 Build 20230906 rel.40682 is available |
Archer C5400 |
V2 |
New firmware 1.2.9 Build 20230907 rel.96516 is available |
Archer C5400X |
V1 |
New firmware 1.1.5 Build 20230906 rel.10576 is available |
Archer A20 |
V1 |
New firmware 1.1.3 Build 20230907 rel.90532 is available |
Archer A20 |
V3 |
New firmware 1.0.5 Build 20230906 rel.26395 is available |
Archer C4000 |
V2 |
New firmware 1.1.4 Build 20230907 rel.37295 is available |
Archer C4000 |
V3 |
New firmware 1.0.5 Build 20230906 rel.9437 is available |
Archer C3150 | V2 | New firmware Build 220919 is available |
Archer C2300 |
EU V1 |
New firmware 2.0.7 Build 20230906 Rel. 34754 is available |
Archer C2300 |
US V1 |
New firmware 2.0.7 Build 20230906 Rel. 35477 is available |
Archer C2300 |
EU V2 |
New firmware 1.1.3 Build 20230906 rel.41773 is available |
Archer C2300 |
US V2 |
New firmware 1.0.2 Build 20230911 rel.3029 is available |
Deco M5 |
V1&V2&V3&V3.20 |
New firmware 1.7.3 Build 20230906 Rel. 59213 is available |
Deco M9 Plus |
V1 |
New firmware 1.6.2 Build 20230906 Rel. 78043 is available |
Deco M9 Plus |
V2&V2.20 |
New firmware 1.6.2 Build 20230906 Rel. 80158 is releasing |
Deco X60 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32618 is available |
Deco X60 |
V2 |
New firmware 1.5.2 Build 20230908 Rel. 32942 is available |
Deco X20 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32721 is available |
Deco X20 |
V1.20 |
New firmware 1.5.2 Build 20230908 Rel. 33060 is available |
Deco X20 | V2.0 | New firmware 1.2.3 Build 20230906 Rel. 41655 is available |
Deco P7 | V1 | New firmware 1.4.10 Build 20230911 Rel. 39844 is available |
Original Solution
We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.
We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.
For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused
Note: If your device model is not listed above but has similar issues with parental control, the cause would be different, please start a new thread to provide more details.
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X20 on the newest firmware and it still doesn't block any websites added to the block list wildcards or not. What is the ETA on a fix?
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@Sunshine I have had similar issues with HomeCare Parental Conrol on my Archer C3150 V2.
The new firmware fixed the parental control but destroyed the stability on everything else.
I had to downgrade to V2_170927 from V2_220919 (twice)
Has there been issues with other models?
Best regards
Arild
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For AX50 1.0.13 Build 20230907 rel.67739 issue needs to be addressed URGENTLY website blocking does not work. eg. when I add only discord dot com (posting does not allowing me to have period com says has links you hope you can understand this) to filter content and add a fixed mac device to block it does not work instead it blocks youtube dot com and tik tok which doesn't even exist in filter content WHY? and my another another android app also stops working WHY?.
You can easily replicate this issue. Please get back with solution for this ASAP. We bought this expensive router to use for atleast 8-10years. and why Homecare features depends on your server I dont understand when it should be router in built right?
I need firmware upgrade for this ASAP.
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I can confirm the above post, I created a new child profile as shown below, and had full access to facebook and the famous p***hub adult website. I then clicked pause and the connection was paused so I am connecting to the right profile.
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@Sunshine I have updated to the new firmware on my Archer AX50 v1.0, 1.0.13 Build 20230906 rel.40682. My parental controls are still erasing themselves. It un-checkes all my time controls. Basic info an Filter Level is remembered but Time control settings are not saved.
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@Javilonas Still no issues and working well with the new firmware?
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Unfortunately with the latest fw updates on my P7, parental control suddenly does not work when I'm programming the automated timeframe routines?
I can block complete internet acces manually, but the Deco's wont activate a complete block when automatic timeframes are used for bedtime and weekends.
Rebooting the complete Deco network did not have any affect.
Is it possible to easily downgrade to an earlier version since all was working well before?
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@Sunshine Is there any news regarding this version of firmware and the trouble it creates with several types of routers - including my Archer C3150(EU) ? https://community.tp-link.com/en/home/forum/topic/642636
Is there a new and fixed firmware to be released soon?
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This is going on so long now with my Archer C5400X V1.0 that I am about to ditch the product entirely, and buy a competitors product. I now have a $300 gaming router with no parental controls!
I bought the unit because of the parental controls, and now have no control whatsoever. I have done all the latest updates. No improvement, no meaningful communication update.
What is going on TP Link? FIX THIS!!!!!!
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I have a ArcherC5400X v1.0 running the latest firmware 1.1.6 Build 20231010 rel.31905(5553)
I have the same issue. The parental controls don't appear to work AT ALL.
This is a critical part of the router's functionality for families. From what I can see this issue has been recognized and has been going on for 3 months. Can you please let us know if the engineering team has at least understood the root cause of the issue, and any timeline on the fix?
I agree with one of the other posters: If this functionality that was advertised as a feature of this product does not work AT ALL, then I will have to choose another router and boycott TPlink products, which is too bad because I've used many of your products over the years.
Given the situation I think a class action may be warranted as well. If other users here are of the same mind please reply, perhaps we can start some legal action.
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Replies: 145