Solution HomeCare Parental Control & QoS Suddenly Stopped Working
This Article Applies to:
TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1
Issue Description:
The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.
For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.
In addition, QoS function stops working as well.
Solution:
Updated on Sep. 26th 2023
Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:
Firmware Upgrade Instructions:
For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers
For Deco products: How to Update the Firmware of Deco
Model |
Hardware Version |
Status |
Archer AX10000 |
V1.6 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
Archer AX10000 | V2.6 | New firmware 2.1.6 Build 20230907 rel.65510 is available |
Archer AX11000 |
V1 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
Archer AX11000 |
V2 |
New firmware 2.1.6 Build 20230907 rel.65510 is available |
Archer AX6000 |
V1 |
New firmware 1.3.2 Build 20230906 rel.52143 is available |
Archer AX6000 |
V2 |
New firmware 1.1.3 Build 20230906 rel.52177 is available |
Archer GX90 |
V1 |
New firmware 1.1.3 Build 20230906 rel.45225 is available |
Archer AX50 |
V1 |
New firmware 1.0.13 Build 20230906 rel.40682 is available |
Archer C5400 |
V2 |
New firmware 1.2.9 Build 20230907 rel.96516 is available |
Archer C5400X |
V1 |
New firmware 1.1.5 Build 20230906 rel.10576 is available |
Archer A20 |
V1 |
New firmware 1.1.3 Build 20230907 rel.90532 is available |
Archer A20 |
V3 |
New firmware 1.0.5 Build 20230906 rel.26395 is available |
Archer C4000 |
V2 |
New firmware 1.1.4 Build 20230907 rel.37295 is available |
Archer C4000 |
V3 |
New firmware 1.0.5 Build 20230906 rel.9437 is available |
Archer C3150 | V2 | New firmware Build 220919 is available |
Archer C2300 |
EU V1 |
New firmware 2.0.7 Build 20230906 Rel. 34754 is available |
Archer C2300 |
US V1 |
New firmware 2.0.7 Build 20230906 Rel. 35477 is available |
Archer C2300 |
EU V2 |
New firmware 1.1.3 Build 20230906 rel.41773 is available |
Archer C2300 |
US V2 |
New firmware 1.0.2 Build 20230911 rel.3029 is available |
Deco M5 |
V1&V2&V3&V3.20 |
New firmware 1.7.3 Build 20230906 Rel. 59213 is available |
Deco M9 Plus |
V1 |
New firmware 1.6.2 Build 20230906 Rel. 78043 is available |
Deco M9 Plus |
V2&V2.20 |
New firmware 1.6.2 Build 20230906 Rel. 80158 is releasing |
Deco X60 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32618 is available |
Deco X60 |
V2 |
New firmware 1.5.2 Build 20230908 Rel. 32942 is available |
Deco X20 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32721 is available |
Deco X20 |
V1.20 |
New firmware 1.5.2 Build 20230908 Rel. 33060 is available |
Deco X20 | V2.0 | New firmware 1.2.3 Build 20230906 Rel. 41655 is available |
Deco P7 | V1 | New firmware 1.4.10 Build 20230911 Rel. 39844 is available |
Original Solution
We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.
We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.
For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused
Note: If your device model is not listed above but has similar issues with parental control, the cause would be different, please start a new thread to provide more details.
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No problem at all, how my suggestion helps.
As I'm writing this my eldest has been down to ask for extra time (9pm) so I'm pretty sure the controls are back up and running as should be again.
My son and his friends who has inevitably helped me find out how he was getting around the system so I have no issues passing on what I know on to others.
Took me a while to finally crack how he was doing it but I can say when they do work they work well.
My house is hard wired up in every bedroom and my living room so every device that can be hard wired is and vise versa for only wireless hence I found out about the different ip/mac.
It was a bit annoying having to go and add all devices twice that needed it but once my son realised he was locked out and couldn't be up all night on the Internet he finally started going to bed at a more reasonable time.
🤔🤔🤔
Only other suggestion I could make is if its only wireless he can use I would set up a guest wifi/iot network just for your child who keeps accessing the Internet past curfew and at that time they are to be off the Internet I would just turn off that network and then in turn they won't have access to Internet passed bedtime.
But I would make sure to change the password on your main network and then go on all that's child's devices and I would go round and make them forget that main network so they can't get on it at all.
Bit of a pain at the start but in the long run you win either way 👍🏻
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I will see in the next days if what I have done solved the problem.
However, I found your idea to make a guest wifi very interesting in order to succeed to have at least connection blocked after a given time.
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@Sunshine I have an archer C4000. The version on my router right now is 1.0.6 Build 20231010 rel.6028, which seems like it's newer than the one listed above, but I am still having the error where parental controls are not working. Specifically, the pause internet button does nothing. Please help!
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Hi, previous issue has been already resolved, if there is any further issue, it is recommended to start a new thread.
For parental control not working issue, please remember to check if the client device uses random MAC address or VPN to avoid the limit, also make sure the router system time is correct.
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the issue with the September 2023 firmware is that while it fixes the home care bug, it also greatly degrades the internet speed on the AX10000. I can bounce back and forth between firmwares and verify. When I put on the newest one I get 76mb/s speed. When I rollback one or two versions I am back to 600 mb/s... now I have to choose between bandwidth and home care working. Can the engineers look at that latest firmware and see what in it would diminish bandwidth? Thanks
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Hi, are you testing wired speed to the router or wireless speed? and do you have any other access point or range extender in the same network?
If so, please make sure your device is connected to the router directly instead of other access point or extender.
Please also check the Ethernet Status on Network Map->Archer AX1000 page to see if any port negotiation speed drops to 100Mbps. Disable QoS if it is enabled.
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testing hard wired. This is the only router or ap in the house and qos is disabled. When I am home again later this week I will look at those numbers you mentioned. I have tested the new firmware versus old almost nine times now and the results are 100% repeatable. I get a 10x reduction in bandwidth with the lowest firmware versus any of the prior three firmwares. Very noticeable on all the devices as well. Very strange.
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This is noted, please let us know once you got the chance to check the Ethernet ports status.
We will also try to do more tests to see if the issue can be reproduced on our end.
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I have the exact same issue and stumble upon this is on googling.
My model is Archer C3150 v2.
My current firmware is
3.1.0.0.9.1 v005f.0 Build 220117 Rel.63400n
Tether shows I have the latest firmware (no update available)
How do I get the fix?
You prompt assistance is much appreciated.
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Hi, there is a new firmware for Archer C3150 V2 which has solved this issue, please download it here and update it manaully via web interface:
Firmware Download for Archer C3150 V2
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Replies: 145