C5400x issue after update

C5400x issue after update

C5400x issue after update
C5400x issue after update
2023-09-15 21:06:03 - last edited 2023-10-12 01:08:21
Model: Archer C5400X  
Hardware Version: V1
Firmware Version: 1.1.4 build 20230801

Hi, I received a new router today and since the update on my last router it was deemed it had a software issue after the update as the web page interface was not working when you clicked ( pc version ) after the update was done, when you went into the web page interface on mobile/iPhone and clicked on pc version, a web page / index opens and you are unable to access the features on the router. I am now using the tether app which is fine and working no problem, and using a pc you can access the web page interface not a problem. But when you try to load the pc version of the web page interface of the router via mobile the same web page index is loading which suggests the link or what ever would load the web page interface is broken since the update. As this can be accessed on a pc just not on mobile. Just to make you aware there is still a fault

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#1
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1 Accepted Solution
Re:C5400x issue after update-Solution
2023-10-11 18:15:53 - last edited 2023-10-12 01:08:21

  @Sunshine good evening. I received the beta update and can confirm this has now resolved the issue as requested. Thank you for your help. I'm assuming there will be a full roll out of the new update when ready? As the beta test has beta all over it? Thank you 

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#14
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16 Reply
Re:C5400x issue after update
2023-09-18 08:57:34

  @Jay656 

 

Hi, may I have a screenshot of the PC version web interface issue on mobile phone?

Please also try a different web browser on the mobile to see if it is still the same.

 

By the way, did you try restarting or factory resetting the router?

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#2
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Re:C5400x issue after update
2023-09-18 09:05:44

  @Sunshine 

hello please see below. Yes when trouble shooting with tp link first time before tp said it was a software issue and sent a replacement, a different browser and device was tried and had the same issue, but didn't have an actual pc to test on first time round. 
 

when on a mobile device and you click pc version this is the screen you get. 

I did try to reset the router but didn't factory reset as wasn't advised too. 
 

thank you 

 

 

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#3
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Re:C5400x issue after update
2023-09-18 10:06:03
I have had the replacement router and still got the same issue, so must be the last firmware update as didn’t have the issue before the update only after and the new router has also been updated to the most recent firmware and has the same issue
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#4
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Re:C5400x issue after update
2023-09-22 18:44:46

  @Sunshine any update on this at all? 

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#5
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Re:C5400x issue after update
2023-09-25 10:20:03

  @Jay656 

Hi, could you please try a factory reset as well? hold the reset button until the power LED starts flashing, then please check if the issue still exists.

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#6
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Re:C5400x issue after update
2023-09-25 10:25:56

  @Sunshine hi sunshine, this issue had occurred on 2 routers, my original one which was then replaced and my current one also. So not sure a factory reset will help. Issue had occurred on both after completing the update to the most recent firmware 

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#7
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Re:C5400x issue after update
2023-09-28 19:10:12

  @Sunshine issue still exists. Can access full router settings on any devices. Computer, Xbox etc but just not phones. Have tried all 3 iPhones In the house and have the same issue. Can access all the settings that are available on the tether app. Just unable to access the web version  via iPhones 

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#8
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Re:C5400x issue after update
2023-10-04 18:58:11

  @Sunshine hello, haven't had a response for over a week. Did the trouble shooting as advised and issue still exists. There is a problem with the update and iPhones.... thank you 

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#9
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Re:C5400x issue after update
2023-10-08 16:44:14

  @Sunshine any update on this issue? Thank you 

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#10
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Re:C5400x issue after update
2023-10-09 01:23:53

  @Jay656 

 

Hi, there is a newer firmware now for Archer C5400X: Archer C5400X(EU)_V1_1.1.5 Build 20230906, could you please try installing the new firmware and test if the issue still exists?

Firmware Download for Archer C5400X V1

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#11
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