@Marcos_CSilva 

If it cannot be paired via pair button, you could connect your computer to another working unit and detect the working one first on tpPLC utility, then try to add this one via its powerline key: How to add an extra Powerline adapter to the existing Powerline network by adding the powerline key on tpPLC Utility

In addition, you could also try factory reset this unit by holding reset button for 10s.

  @QRene já tentei tudo isso e não dá certo, vi em outros posts que exite um app PLC Recovery Tool, mas não achei em nenhum lugar para baixa-lo, consegue verificar onde encontro esse app?

QRene wrote

  @Marcos_CSilva 

 

If it cannot be paired via pair button, you could connect your computer to another working unit and detect the working one first on tpPLC utility, then try to add this one via its powerline key: How to add an extra Powerline adapter to the existing Powerline network by adding the powerline key on tpPLC Utility

 

In addition, you could also try factory reset this unit by holding reset button for 10s.