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my Deco X20 does not connect to the correct satelite

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my Deco X20 does not connect to the correct satelite

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
my Deco X20 does not connect to the correct satelite
my Deco X20 does not connect to the correct satelite
2023-11-06 14:22:31 - last edited 2023-11-06 15:35:31
Model: Deco X20  
Hardware Version:
Firmware Version:

Hi,

 

I have a home network with 4x Deco X20. 2 Satalites connect to the main Deco, and one of the Satellites (a more distant one) should connect to one of the Satellites where the connection is better, but it keeps connecting to the Main Deco where the signal is weak. This makes the connection slower and with some errors.

 

Is there a way to force the connection from one Deco to another? 

 

Thank you for your help.

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Re:my Deco X20 does not connect to the correct satelite-Solution
2023-11-06 15:18:22 - last edited 2023-11-06 15:35:31

  @sepinto 

 

The feature you need is called Connection Preference: Customize Your Preferred Signal Source

This feature may or may not be present in your Deco mesh.

 

Check that link and at the bottom of that document in FAQ section there is link to List of Supported Deco Models and to How to select a preferred signal source on the Deco App

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Re:my Deco X20 does not connect to the correct satelite-Solution
2023-11-06 15:18:22 - last edited 2023-11-06 15:35:31

  @sepinto 

 

The feature you need is called Connection Preference: Customize Your Preferred Signal Source

This feature may or may not be present in your Deco mesh.

 

Check that link and at the bottom of that document in FAQ section there is link to List of Supported Deco Models and to How to select a preferred signal source on the Deco App

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Re:my Deco X20 does not connect to the correct satelite
2023-11-06 15:36:16

  @Alexandre. Thank you so much. I have 3x v2.0 and 1x v1.2

 

I move them around to see if it works.

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Re:my Deco X20 does not connect to the correct satelite
2023-11-06 15:47:04 - last edited 2023-11-06 15:50:32

  @sepinto 

 

They all have to be of supported hardware version for that feature to work. You may need to delete one X20 v1.2 you have from your Deco mesh, at least to see how that feature works. if X20 with 1.2 hardware is not Main Deco, just delete it from Deco mesh by following Reset a Deco unit from this document How can I reset or reboot my Deco Whole-Home Wi-Fi System?

 

You can add that X20 V1.2 back to Deco mesh later if you want to, but connection preference feature will disappear again (but maybe your X20s will stay connected they way they were configured, who knows).

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