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camera lens is automatically zoomed in without human intervention

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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

2023-12-08 11:34:32

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Registered: 2023-12-08

camera lens is automatically zoomed in without human intervention

2023-12-08 11:34:32

Model: VIGI C540V

Hardware Version: V1

Firmware Version: 1.0.1 Build 230625 Rel.53337n

My camera lens is automatically zoomed in without human intervention twice. 

Why does this happen?

1 Reply

2023-12-11 03:17:15

Posts: 8360

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Registered: 2023-06-09

Re:camera lens is automatically zoomed in without human intervention

2023-12-11 03:17:15

Thanks for posting in our business forum.

1. Rule out the software or manual error.

Do you share the account with anyone?

Recently, is there any firmware upgrade that causes this problem?

Is the firmware up-to-date?

Do you have any zoom-in settings?

2. Hardware issue. Something went wrong inside the camera and it triggers the zoom-in.