Sonos Beam lost connection too Deco WiFi

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Sonos Beam lost connection too Deco WiFi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Sonos Beam lost connection too Deco WiFi
Sonos Beam lost connection too Deco WiFi
2023-12-23 13:53:49
Model: Deco X55  
Hardware Version: V1
Firmware Version: 1.3.1 build 20231018

Hello,

 

My Sonos Beam lost the ability to connect through WiFi to my Deco X55 today. It works as intended with Ethernet cable connected. 
 

I have 4 Sonos products that all of them has been connected through WiFi. If a connect an Ethernet cable to the Beam and then to my primary deco, two of my other products also shows up as wired connection though they are not. 
 

This is driving me nuts to say the least as it was working this morning and all of a sudden it's not anymore. 
 

Has been in contact with Sonos support and we did a factory reset on the Beam and it looked like it was stable until I removed the ethernet cable and the Beam lost its connection again. What to do?

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Re:Sonos Beam lost connection too Deco WiFi
2023-12-23 13:56:12

 

The two Play:1 is not wired at all but in the Deco app it shows like this

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