AX73 unable to connect for setup

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AX73 unable to connect for setup

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AX73 unable to connect for setup
AX73 unable to connect for setup
2023-12-24 09:39:46 - last edited 2023-12-25 11:39:37
Model: Archer AX73  
Hardware Version:
Firmware Version:

Hi,

 

I am Singapore.

 

Bough a new Ax73, ver 2. I have problems to setup, and my existing singtel modem uplink disappear. Its replace with TP link

 

Everytime I need a reset.

 

Any TP technican to assist in Singapore

 

Please advise.

 

Thanks

 

Regards

 

Henry Tan

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Re:AX73 unable to connect for setup
2023-12-24 13:54:33

Hi, I maybe able to help here.

 

Your router will probably be fine but your ISP config not so.

 

If your ISP insists on a VLan ID of 0 (zero) no TPL routers can be configured this way currently and Vlan ID's are 1 (one) upwards on TPL models.

 

The settings for this are in IPTV settings normally.

 

If you find the auto set up fails this is most likely the reason why, the next step is either return the router for a refund/swap for a brand that does use Vlan ID 0 or contact your ISP where they should be able to do something at their end to enable the router to connect.

 

Let us know how things progress as the thread may help others in future with the same issue.

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