Dropping BT connection AX3000
Hi everyone,
My new AX3000 Archer AX53 will connect to the internet via the BT fast Fibre connection already installed in my home for a few hours before losing connection and getting an orange light on the router.
If I switch the router off and on it reconnects but it keeps happening every few hours.
What's going on?
Thanks
James
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@Bogle thanks so much for the reply.
So the router is not too hot and in a position away from interference. I had used the cable BT had originally sent for their router. I have since swapped to the included cable that came with the Archer and the connection hasn't dropped once (48 hours) - quick and easy fix. 👍
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It might be BT kicking you off, I assume you're using FTTP with an ONT on the wall? if so the installs sometimes don't play nice with 3rd party equipment, I'd ask BT to do a line check first so see when it happens, also check the usual suspects 1 - Too hot a router so place it where it can breath better & 2 - wifi interference so make sure it's away from microwaves and other wireless devices you may have in the home, also check it's not something like a cctv camera or a search assistant product causing it assuming you use either, this is process of elimination so start testing by removing one device at a time from your network, if it stops terminating the connection you've found your culprit, hth.
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Too hot a router so place it where it can breath better & 2 - wifi interference so make sure it's away from microwaves and other wireless devices you may have in the home, also check it's not something like a cctv camera or a search assistant product causing it assuming you use either, this is process of elimination.
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@Bogle thanks so much for the reply.
So the router is not too hot and in a position away from interference. I had used the cable BT had originally sent for their router. I have since swapped to the included cable that came with the Archer and the connection hasn't dropped once (48 hours) - quick and easy fix. 👍
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Cheers for coming back to say what fixed it, I did suggest a different cable in another persons thread but forgot to include it here as a possibility, glad you got it sorted, sometimes the cable doesn't always connect fully as well (at either end) or a certain LAN port for whatever reason doesn't activate but will after a re-boot, there's loads of silly reasons people get problems with & the best way is to always rule out the simple things first.
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