Powerline drop out after 2 days absence

Powerline drop out after 2 days absence

Powerline drop out after 2 days absence
Powerline drop out after 2 days absence
2024-02-11 11:24:30 - last edited 2024-03-05 00:52:58
Model: TL-WPA8631P KIT  
Hardware Version: V4
Firmware Version: 4.0.0 Build 20220510 Rel.56203

AV600 Powerline adaptor works perfectly when I am home but if I leave the house for more than 2 days ethernet connectivity drops out and requires manual reboot upon my return. I get drop out alerts from my Smoke alarm system connected directly to ethernet connector on the WPA8631P. Hive connected to ethernet also down. WiFi still up but not sure if that's from Router or Powerline adapter.

Powersave is set to OFF.

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#1
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1 Accepted Solution
Re:Powerline drop out after 2 days absence-Solution
2024-03-04 22:00:33 - last edited 2024-03-05 00:52:58

  @Sunshine 

Sunshine wrote

  @SteveTurner 

 

Hi,how many powerline units do you have in total since you mentioned AV600 and also TL-WPA8630? please make sure power saving mode are disabled on all the powerline adapters.

 

If the issue still happens, please let us know the LED status of the powerline units especially the powerline LED and also Ethernet LED.

 

You could also try different wall sockets for testing.

Thanks for your help. I have checked that Power saving is off. I restarted pair a few times and it has now settled down with no failures for over a week so I regard this as resolved. 

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Re:Powerline drop out after 2 days absence
2024-02-21 11:22:13

  @SteveTurner 

 

Hi,how many powerline units do you have in total since you mentioned AV600 and also TL-WPA8630? please make sure power saving mode are disabled on all the powerline adapters.

 

If the issue still happens, please let us know the LED status of the powerline units especially the powerline LED and also Ethernet LED.

 

You could also try different wall sockets for testing.

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#2
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Re:Powerline drop out after 2 days absence-Solution
2024-03-04 22:00:33 - last edited 2024-03-05 00:52:58

  @Sunshine 

Sunshine wrote

  @SteveTurner 

 

Hi,how many powerline units do you have in total since you mentioned AV600 and also TL-WPA8630? please make sure power saving mode are disabled on all the powerline adapters.

 

If the issue still happens, please let us know the LED status of the powerline units especially the powerline LED and also Ethernet LED.

 

You could also try different wall sockets for testing.

Thanks for your help. I have checked that Power saving is off. I restarted pair a few times and it has now settled down with no failures for over a week so I regard this as resolved. 

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#3
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Re:Powerline drop out after 2 days absence
2024-03-05 01:23:46

  @SteveTurner 

 

Thank you very much for the update, glad to hear that they are working fine now.

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