X50 Deco model is missing in the app

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X50 Deco model is missing in the app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
X50 Deco model is missing in the app
X50 Deco model is missing in the app
2024-03-03 14:48:48
Model: Deco X50  
Hardware Version: V1
Firmware Version:

Hi,

 

I am trying to setup a new network with a x50 but this model is missing from the available options in the app. 
is there a different way of setting up the x50 as compared to other deco's?

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Re:X50 Deco model is missing in the app
2024-03-03 15:36:41

Cocolo wrote


is there a different way of setting up the x50 as compared to other deco's?

  @Cocolo 

 

It should not be. If there is X55 model in the available options, choose it instead, and if not - choose X60.  

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Re:X50 Deco model is missing in the app
2024-03-05 00:34:10

  @Alexandre. It turned out I had to update the app.

While I can select I am not able to detect the device in the app.

At the same time I can connect to the deco from the web interface in the browser with my deco password.

Any advice on how to make it appear in the app? I did try a reboot but that did not help.

 

thanks,

coco

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