X50 Deco model is missing in the app

X50 Deco model is missing in the app

X50 Deco model is missing in the app
X50 Deco model is missing in the app
2024-03-03 14:48:48
Model: Deco X50  
Hardware Version: V1
Firmware Version:

Hi,

 

I am trying to setup a new network with a x50 but this model is missing from the available options in the app. 
is there a different way of setting up the x50 as compared to other deco's?

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Re:X50 Deco model is missing in the app
2024-03-03 15:36:41

Cocolo wrote


is there a different way of setting up the x50 as compared to other deco's?

  @Cocolo 

 

It should not be. If there is X55 model in the available options, choose it instead, and if not - choose X60.  

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Re:X50 Deco model is missing in the app
2024-03-05 00:34:10

  @Alexandre. It turned out I had to update the app.

While I can select I am not able to detect the device in the app.

At the same time I can connect to the deco from the web interface in the browser with my deco password.

Any advice on how to make it appear in the app? I did try a reboot but that did not help.

 

thanks,

coco

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