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Archer AX3000 loosing connection intermittently

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Archer AX3000 loosing connection intermittently

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX3000 loosing connection intermittently
Archer AX3000 loosing connection intermittently
2024-04-13 06:19:53
Model: Archer AX3000  
Hardware Version: V1
Firmware Version: 1.2.6 Build 20231130 rel.36135(4555)

Hi,

 

I recently bought a new Archer AX3000 router, in general I'm satisfied but there is a issue related to the connection that several times a day goes down.

 

I'm using the cable connection on my laptop to work and I experience (during these issues) the switch between LAN and WIFI during my calls with 20-30 seconds of downtime.

 

It's frustrating when I'm presenting because I have to reconnect (and my voice/video disappears).

 

I'm checked that I'm using last firmware, I'm checked with my ISP (Vodafone Italy). Connecting directly with the Vodafone router it does not occurs. The ISP connection is stable (and was stable for many years before Archer). I check also your forum and I saw that exist some beta firmware that may fix it.

 

Following the last two issues (one during the night):

 

2024-04-13 07:34:52 upnp[22583]: <6> 217504 Service start
2024-04-13 07:34:52 upnp[22583]: <6> 217505 Service stop
2024-04-13 07:34:49 remote-management[22218]: <6> 282505 Service stop
2024-04-13 07:34:36 qos[21418]: <6> 259504 Service start
2024-04-13 07:34:36 qos[21418]: <6> 259503 Function disabled
2024-04-13 07:34:36 qos[21418]: <6> 259505 Service stop
2024-04-13 07:34:34 led-controller[1108]: <6> 288051 Start to run WAN1_ON
2024-04-13 07:34:34 led-controller[1108]: <6> 288051 Start to run WAN0_OFF
2024-04-13 07:34:34 led-controller[1108]: <6> 288051 Start to run LAN_ON
2024-04-13 07:34:34 nat[21009]: <6> 211501 Initialization succeeded
2024-04-13 07:34:33 nat[21009]: <6> 211501 Initialization succeeded
2024-04-13 07:34:28 led-controller[1108]: <6> 288051 Start to run WAN1_OFF
2024-04-13 07:34:28 led-controller[1108]: <6> 288051 Start to run WAN0_ON
2024-04-13 07:34:28 led-controller[1108]: <6> 288051 Start to run LAN_ON
2024-04-13 07:34:28 dhcpc[20458]: <6> 210054 receive ack from server with ip 192.168.4.20, options(serverid=192.168.4.1;lease=4294967295;subnet=255.255.255.0;router=192.168.4.1;dns=208.67.222.123 208.67.220.123;)
2024-04-13 07:34:28 dhcpc[20458]: <6> 210053 send select request with options(cliid=01/a8:42:a1:3c:93:29:;reqip=192.168.4.20;serverid=192.168.4.1;)
2024-04-13 07:34:28 dhcpc[20458]: <6> 210052 receive offer from server with ip 192.168.4.20, options(serverid=192.168.4.1;lease=4294967295;subnet=255.255.255.0;router=192.168.4.1;dns=208.67.222.123 208.67.220.123;)
2024-04-13 07:34:28 dhcpc[20458]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2024-04-13 07:34:27 nat[20017]: <6> 211501 Initialization succeeded
2024-04-13 07:34:27 nat[20017]: <6> 211501 Initialization succeeded
2024-04-13 07:34:24 dhcpc[29034]: <4> 210153 send dhcp release ip 192.168.4.20
2024-04-13 07:34:24 dhcpc[29034]: <6> 210056 teardown and release
2024-04-13 07:34:24 led-controller[1108]: <6> 288051 Start to run WAN1_OFF
2024-04-13 07:34:24 led-controller[1108]: <6> 288051 Start to run WAN0_OFF
2024-04-13 07:34:24 led-controller[1108]: <6> 288051 Start to run LAN_ON

2024-04-13 05:22:50 upnp[31207]: <6> 217504 Service start
2024-04-13 05:22:49 upnp[31207]: <6> 217505 Service stop
2024-04-13 05:22:47 remote-management[30814]: <6> 282505 Service stop
2024-04-13 05:22:35 qos[30040]: <6> 259504 Service start
2024-04-13 05:22:35 qos[30040]: <6> 259503 Function disabled
2024-04-13 05:22:35 qos[30040]: <6> 259505 Service stop
2024-04-13 05:22:34 led-controller[1108]: <6> 288051 Start to run WAN1_ON
2024-04-13 05:22:34 led-controller[1108]: <6> 288051 Start to run WAN0_OFF
2024-04-13 05:22:34 led-controller[1108]: <6> 288051 Start to run LAN_ON
2024-04-13 05:22:32 nat[29626]: <6> 211501 Initialization succeeded
2024-04-13 05:22:32 nat[29626]: <6> 211501 Initialization succeeded
2024-04-13 05:22:27 dhcpc[29034]: <6> 210054 receive ack from server with ip 192.168.4.20, options(serverid=192.168.4.1;lease=4294967295;subnet=255.255.255.0;router=192.168.4.1;dns=208.67.222.123 208.67.220.123;)
2024-04-13 05:22:27 dhcpc[29034]: <6> 210053 send select request with options(cliid=01/a8:42:a1:3c:93:29:;reqip=192.168.4.20;serverid=192.168.4.1;)
2024-04-13 05:22:27 dhcpc[29034]: <6> 210052 receive offer from server with ip 192.168.4.20, options(serverid=192.168.4.1;lease=4294967295;subnet=255.255.255.0;router=192.168.4.1;dns=208.67.222.123 208.67.220.123;)
2024-04-13 05:22:27 dhcpc[29034]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2024-04-13 05:22:26 led-controller[1108]: <6> 288051 Start to run WAN1_OFF
2024-04-13 05:22:26 led-controller[1108]: <6> 288051 Start to run WAN0_ON
2024-04-13 05:22:26 led-controller[1108]: <6> 288051 Start to run LAN_ON
2024-04-13 05:22:26 nat[28627]: <6> 211501 Initialization succeeded
2024-04-13 05:22:25 nat[28627]: <6> 211501 Initialization succeeded
2024-04-13 05:22:24 led-controller[1108]: <6> 288051 Start to run WAN1_OFF
2024-04-13 05:22:24 led-controller[1108]: <6> 288051 Start to run WAN0_OFF
2024-04-13 05:22:24 led-controller[1108]: <6> 288051 Start to run LAN_ON
2024-04-13 05:22:23 dhcpc[5706]: <4> 210153 send dhcp release ip 192.168.4.20
2024-04-13 05:22:23 dhcpc[5706]: <6> 210056 teardown and release

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Re:Archer AX3000 loosing connection intermittently
2024-04-15 09:41:28

  @Arg0n4th 

 

Hi, Thanks for posting your issue on our community.

According to your description and the log, it seems to be unstable WAN connection issue. Below are two suggestions:

   1) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.

   2) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8.

 

And we may need your help to collect more information for better analysis.

  1) When the issue happens on your laptop, how about your wireless clients?

  2) Is there any abnormal LED, especially the Internet LED when your laptop gets unstable?

  3）Do you have to reboot router to recover the stable connection on your laptop?

 

Thanks for your cooperation!

 

   .

 

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